Software Support Specialist

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5 days ago Requisition

Software Support Specialist

VARGO® is the pioneer of waveless and continuous order processing that enables the future of fulfillment. At VARGO®, we don’t just offer software and automation technologies, we revolutionize fulfillment operations. As the creators of COFE®, the first and most advanced Warehouse Execution System (WES), we lead the industry with over 20 years of proven performance across diverse sectors. Our expertise goes beyond technology;

it’s embedded in every solution we deliver.

The Software Support Specialist is an entry-level position within the Software Support Specialist team at VARGO®. This role is responsible for providing first-line technical support for VARGO’s COFE® software and related hardware. The position requires a strong foundation in computer science or equivalent experience, excellent problem-solving skills, and a customer-focused mindset. The Software Support Specialist 1 works closely with experienced team members to resolve client issues and ensure the smooth operation of warehouse execution systems.

Reports To: Customer Support Manager

Department: Software Support

Travel Required: Approximate 10%

• Respond to client inquiries and provide technical support via phone, web, or email.
• Troubleshoot and resolve basic software and hardware issues related to COFE® and integrated systems.
• Use SQL to analyze data and resolve basic to moderate issues.
• Document common issues and resolutions to contribute to the internal knowledge base.
• Assist in maintaining troubleshooting guides and support documentation.
• Collaborate with team members to prioritize and resolve client issues efficiently.
• Participate in on-site support for new implementations or major upgrades as needed.
• Continuously learn and expand knowledge of COFE® software and related technologies
• You have good personal communication skills, including explaining complex problems to people who are not familiar with that specific technology. You keep customers updated throughout the troubleshooting process.

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

• Bachelor’s degree in Computer Science or a related technical degree with 1–3 years of experience, or 5 years of relevant experience in lieu of a degree
• Strong understanding of web technologies, database management (MySQL/MariaDB), and email systems (SMTP/IMAP)
• Experience with SQL queries, Linux command line, and scripting languages such as Python, PHP, or Perl.
• Exposure to enterprise-level technical support (not PC helpdesk)
• Experience with onsite customer support
• Experience in the warehousing or logistics industry
• Ability to do some IP network diagnostics

• Writing and reading SQL queries
• Writing or reading scripting languages (Python, PHP, Perl, etc)
• Excellent written and verbal communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and interact professionally with clients.

While performing the duties of this job, the employee requires the ability to:

• Hear, read and comprehend, write, and communicate
• Continuously sit, type, and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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