IT Support Specialist
Job in
Dublin, Franklin County, Ohio, 43016, USA
Listed on 2026-09-20
Listing for:
Pepper Construction
Full Time
position Listed on 2026-09-20
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
IT Support Specialist
We are seeking a detail‑oriented, customer‑focused IT Support Specialit
to provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working with modern cloud‑based tools.
This position is based out of our Dublin, OH location with some travel to job sites.
Key Responsibilities Support & Troubleshooting- Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
- Provide hands‑on and remote support for Windows desktops, laptops, mobile devices, and peripherals.
- Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
- Handle user onboarding/offboarding, including account setup and hardware provisioning.
- Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
- Deliver high‑quality, customer‑focused support.
2)
- Manage identity, security groups, and device access in Entra / Azure AD.
- Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
- Support Egnyte file management, permissions, and sync issues.
- Resolve networking issues (DNS, DHCP, IP configuration, switches, Wi‑Fi).
- Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.
- 3–5 years of IT support experience (Level 1 and Level
2). - Familiarity with Microsoft 365, Entra / Azure AD, and Intune (required).
- Experience supporting Microsoft Teams, video conferencing platforms, Microsoft Teams Rooms, or AV technology. Direct Microsoft Teams Rooms experience is preferred.
- Strong customer service and communication skills.
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