Director of Housing Maintenance

At National Church Residences, we believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors. With over 340 communities across 25 states, we are the nation’s largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals.

As the Director of Housing Maintenance, you are responsible for providing strategic leadership, direction, and oversight of maintenance operations across a portfolio of multifamily residential communities. This position ensures the physical assets are maintained to the highest standards, preventive maintenance programs are effectively executed, capital improvement projects are completed on schedule and within budget, and all communities remain compliant with company, ownership, regulatory, and safety requirements.

In this role, you will partner closely with Operations, Property Management, Compliance, and Capital Projects teams to drive operational excellence, maximize asset preservation, improve resident satisfaction, and support organizational growth.

• Provide leadership and oversight to Regional Maintenance Leads and site maintenance teams.
• Develop, implement, and monitor maintenance policies, procedures, and best practices.
• Ensure timely completion of work orders, unit turns, preventive maintenance, and emergency repairs.
• Establish performance standards and key performance indicators (KPIs) for maintenance operations.
• Monitor portfolio-wide maintenance performance and implement continuous improvement initiatives.
• Develop and oversee a comprehensive onboarding program for all new maintenance hires.

• Assist with the development of annual capital improvement plans.
• Collaborate with Operations and Finance teams to identify and prioritize capital needs.
• Oversee specific capital projects and insurance-related repairs.
• Monitor project budgets, schedules, contractors, and vendor performance.
• Ensure proper contract administration and project documentation.

• Ensure all communities comply with applicable federal, state, local, and ownership requirements.
• Lead successful REAC, NSPIRE, and other regulatory inspections and oversee all responses to HUD.
• Develop and oversee safety programs, training, and risk mitigation efforts for maintenance operations and onsite property staff.
• Monitor compliance with OSHA standards and company safety policies.
• Respond to and manage maintenance‑related emergencies and disaster recovery efforts.

• Assist in developing annual operating (maintenance cost) and capital budgets.
• Monitor maintenance expenditures and identify cost‑saving opportunities.
• Analyze maintenance trends and asset performance data.
• Ensure efficient use of labor, materials, and contracted services.
• Support procurement strategies and vendor negotiations.

• Recruit, develop, coach, and retain maintenance leaders and staff.
• Establish training programs focused on technical skills, compliance, customer service, and safety.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Support succession planning and career development initiatives.

• Oversee maintenance management systems and reporting platforms.
• Utilize data analytics to drive decision‑making and operational improvements.
• Develop reports and dashboards to monitor maintenance performance, compliance,…