Manager - Facilities

What you'll do

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!

This role will oversee facilities maintenance program in assigned restaurant to SR DAO / Region / Division (200+/- restaurants). Through analysis, planning, and resource management, support annual operating plan (AOP) by driving cost effective use of internal maintenance supervisors and technicians. Communicate and partner with Sr DAO and DAOs on maintenance cost and quality control to protect brand image and support same store sales growth.

Manage R&M capital budgets.

Responsibilities

• Manages supervisor and technician workforce to maximize efficiency and service quality.
• Training
• • Identify supervisor, technician, and operator training needs on new and existing equipment through data analytics.
• Planning, Scheduling and Productivity
• • Manage Supervisors and technicians to ensure maximum productivity and service levels from internal technicians.
  • Analyze Department P&L results to provide monthly results and hold quarterly business review meetings with teams.
  • Utilize KPI metrics to evaluate technician productivity and level of service.
  • Assist supervisor and technicians on root cause analysis when team productivity level is below target and guide as to how to improve team productivity.
• Standard Operating Procedures
• • Conduct and document biannual/bi-annual restaurant visits with Supervisors and technicians to observe, coach, calibrate and validate that standard operating procedures are being followed.
  • Create and implement action plans to correct or modify technician and vendor performance or resolve outstanding issues where deficiencies are noted.
• Supervisor and Technician Performance Evaluation
• • Analyze scorecard results from Corrigo to assess vendor and technician performance.
  • Obtain feedback from Operations partners on overall vendor and tech support.
• Personal development for career advancement
• • Provide feedback on Supervisor and technician IDP and coaching to ensure professional development and advancement of talent.
  • Ensure Supervisors are having IDP meetings with technicians.
• Routinely communicate and consult with Operations partners regarding maintenance cost control and quality assurance.
• Operations Business review process
• • Analyze monthly area P&Ls to identify high cost, trends, and/or over budget line items. Develop action plans to reduce costs through data driven analysis.
  • Review status of capital projects to assess progress against capital plan and budget.
  • Partner with operations and manage process for cost effective and timely remediation of FSA/FE / QA audit results.
• Planning and Scheduling
• • Partner with Operations leadership on multi-purposerestaurant visits concentrating on high-cost repair and maintenance items, technician and vendor performance, R&M capital planning, and operations equipment care and procedures. Visits to evaluate items including:
    Employee and Guest Safety;
    Food Safety; PM Task Evaluation and Recommendations; R&M Best Practices.
• System initiatives

• Incorporate Facility Dept required activities for system initiatives (program/product rollouts) in monthly and updated planning calendars and communicate with Operations partners.

• Manages R&M capital budgets
• • Restaurant Inspections – Participate in planned restaurant inspections to determine scope of work for R&M capital projects.
  • Planning and Execution – Develop all information for the eCAR, includes obtaining bids if appropriate. Review eCAR plan and schedule work and communicate with business partners. Oversee work; develop punch list and follow-up to completion.
  • Budget Management – Review monthly with DAO, actual to budget R&M capital reports.
• Unplanned Equipment Replacement

• Manage process to replace capitalized equipment due to failure (emergency).

• Oversees system management and data analysis
• • Parts Management – Recommend minimum/maximum…