Senior Training Manager

About Via Quest

Via Quest Psychiatric & Behavioral Solutions serves individuals in Long-Term Care (LTC) settings through integrated behavioral health services. We are committed to clinical excellence, operational integrity, and employee development. Our culture emphasizes ownership, collaboration, and service-driven leadership.

The Senior Training Manager (LTC) is a statewide leadership role responsible for designing, implementing, and overseeing onboarding and training programs for TBS Specialists, Therapists, Team Leads, and regional Training Managers. This role ensures new employees are job-ready, clinically competent, and aligned with VPBS operational and documentation standards. The Senior Training Manager partners closely with Clinical Directors, QA Mental Health Trainers, and regional leadership to promote high-quality service delivery, regulatory compliance, and long-term employee success.

This position also provides direct supervision to Training Managers within assigned regions and supports leadership development initiatives across the LTC service line.

• Oversee and standardize new hire onboarding and 30-day training programs across assigned regions.
• Design and continuously improve comprehensive training plans aligned with clinical and operational expectations.
• Ensure consistent delivery of training curriculum, documentation standards, and onboarding processes.
• Provide shadowing and reverse shadowing support when additional coaching is required.
• Deliver regional and statewide trainings for internal staff and external partners as requested.

• Directly supervise and develop regional Training Managers.
• Provide coaching, mentoring, and performance feedback to promote job readiness and professional growth.
• Conduct performance evaluations and support leadership development planning.
• Identify skill gaps and implement ongoing training plans as needed with regional leadership teams.

• Partner with regional leadership to reinforce documentation standards, medical necessity alignment, and level-of-care appropriateness.
• Monitor training outcomes related to compliance, productivity, and service quality.
• Ensure orientation documentation and training records are completed and submitted appropriately.

• Monitor turnover trends and identify training-related contributors to retention challenges.
• Strengthen onboarding strategies to improve long-term employee engagement and success.
• Support leadership in planning for growth and staffing expansion.

• Understand productivity standards and operational needs.
• Support training initiatives that promote efficient, high-quality service delivery.
• Reinforce fiscally responsible practices within training and supervision structures.

• Experience providing TBS, PSR, or case management services within behavioral health.
• Experience in Long-Term Care (LTC) settings strongly preferred.
• Supervisory or leadership experience preferred.
• Strong training, coaching, facilitation, and mentoring skills.
• Excellent communication, organization, and time management abilities.
• Ability to respond calmly and confidently in crisis situations.
• Valid driver’s license and reliable transportation (regional travel required).
• Ability to manage confidential information appropriately.

• Active Professional certification or licensure strongly preferred.
• Experience with integrated behavioral health (mental health + AOD/SUD) within LTC settings is highly desirable.

Primarily Monday–Friday during business hours. Flexibility required to meet regional and organizational needs.