Senior Manager, Corporate Account - Sygma

JOB SUMMARY

The Senior Manager, Corporate Account Management will lead, train, coach & develop colleagues that support inbound activity for Sygma Corporate Customers. This role executes critical thinking and strategic initiatives that ensure key Merchandising KPI’s and best business practices are delivered. The Sr. Manager acts as the inbound liaison between our corporate customers, SYGMA Merchandising, and all other Sygma departments by building and maintaining relationships, enforcing policies and procedures, to ensure customer satisfaction and contract compliance.

• Hire, coach, train, develop, and deliver performance evaluations of colleagues.
• Build, enhance, and maintain business relationships by managing customer needs; serve as point of escalation for customer issues and partner with customer to reach amicable resolution. Communicate and present data to gain alignment and drive positive business results.
• Provide proactive supply chain resolutions to the customer & Merchandising Planning Group to minimize the impact on internal customers and external store level customers.
• Assist colleagues on team with negotiating and strategizing customer inventory level directions, storage opportunities and other capacity solutions.
• Responsible for delivering and meeting and/or exceeding key metric goals, such as inventory DSO, out of stock service performance, obsolete inventory, shrink, freight spend, etc.
• Ensure members of account management complete timely and accurately new item/new vendor set-up and coordination of information requirements across departments; ensure pricing updates are completed within contract compliance expectations. Work on process improvements and best business practices.
• Collaborate with the Sales department to control customers’ performance and profitability, specifically focused on the Merchandising aspect of inbound. Attend scheduled sales meetings and/or provide input for customer Q ’s to enhance service for the customer and best business results for SYGMA.
• Hold staff meetings to provide appropriate communication flow in the group, coordinate trainings for account managers, and collaborate with the other Sr. Managers as needed to ensure unity, harmony, and alignment within the function.
• Collaborate with other department Managers, Directors, and VP in Merchandising to gain alignment, enhance best practices, and deliver business goals, and work in partnership with them to drive a positive work culture and deliver job cross functionality solutions.
• Take action on Sysco Speak results, deliver an action plan and goals to drive engagement improvements.
• Assist Food Safety Team with recalls or QA issues. Provide direction to the CAM team on appropriate handling of product recalls and QA issues.
• Oversee and manage business transfers, with an emphasis on inventory execution and aligning with the customer regarding details involved throughout the process. Assist in effectively communicating action plans for onboarding and offboarding of business to the customer. Setting processes and procedures in place for best practices.
• Develop and provide value-added reporting for customers and/or Merchandising.
• Serve as the back up to the Director and work on other projects as assigned.

• A Bachelor's degree is required, or an equivalent combination of education and experience may be considered in lieu of a degree.
• 6 years of experience with SYGMA Merchandising, which may include a mix of Inventory Management and Account Management strongly preferred. Alternatively, at least 6 years of external experience in fields such as National Accounts, Supply Chain, Merchandising, or another customer-facing role is required.
• A minimum of 4 years supervisory or management experience is required.

• Proven ability to develop, coach, and lead colleagues
• Executive maturity
• Able to build relationships with customers and key stakeholders
• Strong ability to negotiate
• Proven sense of urgency
• Decision maker
• Critical thinker and strong problem‑solving skills
• Strong analytical skills
• Excellent written and verbal communication skills
• Ability to handle high pressure situations
• Must be innovative and strategic
• Effective conflict management skills
• Proficient in Excel, Word, and Power Point

• Work is sedentary in nature
• Some travel is required by air and personal vehicle

• Office environment
• Position resides at the SYGMA Support Office in Dublin, Ohio