Engineering Manager

Overview

Product Development manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer and user experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.

The Manager of Product Engineering oversees one or more product engineering teams. They are responsible for leading their team(s) efforts in designing, developing, implementing, and supporting applications, systems, and products required to achieve the company's business objectives.

• Strategy and Innovation

• Drive and enable teams to establish and radiate progress toward key metrics to measure success—i.e. key performance indicators (KPIs), objectives and key results (OKRs).
• Leverage design thinking to derive empathy and insights that improve product performance.
• Work with partners, customers, and internal stakeholders to execute the build-measure-learn lean startup loop to incrementally improve products from idea to the product-market fit and scaling stages.

• Leadership & Communication

• Manage roles and responsibilities for the product engineering team members, and ensures their team has structure and clarity of purpose, and psychological safety.
• Lead and inspire product teams that are responsible for the end-to-end product development lifecycle (PDLC). This includes strategy, discovery, delivery, and measurement.
• Reinforce a strong product culture by balancing the needs of product management, design, engineering, and architecture to optimize the PDLC, and learning by experimentation.
• Partner with peers for coordinated delivery on cross-product, cross-team efforts.
• Identify and remove process bottlenecks and team impediments.
• Conduct reviews, provide career guidance and develop associates and teams through recruiting, training, and ongoing coaching.
• Influence others and navigate sensitive situations while maintaining positive relationships.
• Interact with internal and/or external leaders, including senior management.

• Knowledge & Requirements

• What is expected of you and others at this level
• Manages team operations and leads technical individual contributors.
• Ensures employees operate within guidelines
• Decisions have a medium-term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels
• Interactions normally involve resolution of issues related to operations and/or projects of the products they develop
• Gains consensus from various parties involved

• Bachelor’s Degree in Computer Science or related field or equivalent work experience.
• 7+ years experience in related field preferred.
• Significant hands on experience with custom software development strongly preferred.
• 2+ year's experience managing team performance, career and professional development.
• Demonstrated ability to understand business processes, set product direction and oversee successful PDLC.

• Partners with product management to establish and manage expectations around milestones and schedule, owning issues, risks, and mitigation plans.
• Support discovery activities for product teams — e.g., providing tools, clearing blockers, enabling validation with users, and securing funding for related work.
• Drive the involvement of all team members in idea generation.
• Ensuring that we build the right thing that has measures to drive the value of the business.
• Works with team to de-risk objectives, estimate and size work, establishes and maintains a burn up against milestones to hit high integrity commitments.
• Optimizes production system operations using tools such as monitoring, capacity analysis and root cause analysis to identify and drive change that ensures continuous improvement in system stability, security, and performance.
• Foster a culture of continuous improvement and root cause problem solving to identify and drive improvements in process and operations, by active maintenance of metrics, team retrospectives, change…