Director of Multifamily Management; Columbus, Ohio

Director of Multifamily Management

Reports To:

Chief Operating Officer

Location:

Columbus, OH

Position Overview

The Director of Multifamily Management is a senior leadership role responsible for the strategic oversight, operational performance, financial success, and long-term asset value of an assigned multifamily portfolio. This position leads Regional Property Managers, Regional Property Coordinators, and Regional Corporate Maintenance team members to drive occupancy, revenue growth, expense management, resident satisfaction, team development, and asset preservation.

The Director develops and executes portfolio strategies that optimize performance in alignment with Drucker + Falk's key performance indicators, ownership objectives, and service standards while ensuring regulatory compliance and exceptional resident experiences. This role also supports the company's continued growth through business development, market analysis, and acquisition due diligence.

Vision, Values + Promises – and How This Role Advances Them

Our Vision

Elevating Lives + Places

As a senior operational leader, the Director of Multifamily Management elevates lives by developing exceptional leaders, creating outstanding resident experiences, and building trusted client partnerships while elevating places through operational excellence and long-term asset stewardship.

Values in Practice

Act As One

• Builds collaboration across operations, maintenance, marketing, accounting, HR, training, and executive leadership to ensure consistent execution and shared success.

Do The Right Thing, Always

• Leads with integrity, transparency, sound judgment, and accountability while fostering trust with clients, residents, and team members.

Have Fun

• Creates an engaging environment where accomplishments are celebrated, relationships matter, and teams enjoy working together while delivering exceptional results.

Be Extraordinary

• Raises the standard for leadership, resident experience, financial performance, and operational excellence by continually pursuing better results.

Embrace Innovation

• Champions technology, data-driven decision making, AI, and continuous improvement initiatives that increase efficiency and position the organization for future growth.

Key Responsibilities

Portfolio Performance + Asset Management

• Develop, implement, and oversee strategic management plans for assigned multifamily portfolios.
• Drive portfolio performance through optimization of occupancy, revenue growth, expense management, and resident retention.
• Establish and maintain economic occupancy and collection standards at the highest achievable levels.
• Ensure teams maximize collected occupancy by minimizing delinquency, vacancy loss, concessions, and bad debt.
• Monitor and analyze key performance indicators (KPIs), market trends, and financial results to identify opportunities for improvement.
• Review operating statements, variance reports, and property performance metrics to ensure financial objectives are achieved.
• Design and implement systems and processes that maximize property cash flow and asset value.
• Lead long-range planning initiatives to position assets for refinancing, recapitalization, disposition, or acquisition opportunities.
• Partner with ownership groups to execute investment strategies and achieve asset objectives.

Leadership + Team Development

• Provide leadership, coaching, and accountability for Regional Managers and property management teams.
• Foster a culture of excellence, engagement, accountability, and continuous improvement.
• Oversee recruiting, onboarding, training, succession planning, and professional development initiatives within the portfolio.
• Establish clear performance expectations and hold teams accountable for achieving operational and financial goals.
• Promote collaboration and strong working relationships across operations, maintenance, marketing, accounting, and support departments.
• Recognize and reward high-performing team members while addressing performance concerns promptly and effectively.

Financial Management

• Participate in the development, review, and approval of annual operating and capital budgets.
• Monitor portfolio financial performance and implement corrective…