Supv Customer Solutions

A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

The Customer Solutions Supervisor will be responsible for frontline supervision, coaching, and managing of a Customer Solutions team to deliver an exceptional "customer experience" with Univar Solutions. As the Supervisor, you will develop and maintain strong professional relationships with customers, sales teams, and any/all internal supply chain partners as well as external service/supply partners to accomplish the mission. You will be expected to lead the development of partnerships, the building of both trust and credibility for long‑term business growth, the measurement and focus on business profitability, and the unwavering commitment to the company's goals of safety, compliance, and code of conduct.

• Actively supervise and develop the team, which includes interviewing, onboarding, training, and reviewing performance in addition to day‑to‑day monitoring of team performance. Work closely with various departments within Univar Solutions, including purchasing, credit, Inside Sales, and plants to resolve escalated order issues and delays.
• Manage workload for the team. Conduct monthly reviews of NPS scores, sales order counts, inbound and outbound calls, and re‑distribute work as necessary. Utilize metrics for the team to drive success and align with the business.
• Ensure departmental satisfaction by managing key business relationships and consistently delivering value‑added service; always provide a positive and professional customer experience.
• Measure work through standard work audits, call scoring, side‑by‑side coaching, metric review, and annual performance management process. Address performance gaps through coaching, corrective management and performance improvement plans when necessary.
• Contribute expertise to improve systems and tools and participate in SAP testing.
• Maintain a positive and productive team.
• Maintain high Net Promoter Scores.

• Bachelor’s Degree in Business, Marketing, or related field preferred.
• 5+ years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service and customer support transformation preferred.
• Demonstrated experience leading a team to execute goals and objectives.
• Excel at SAP (or other ERP systems) and Salesforce experience a must.
• Proficiency with MS Office Suite.
• Successful candidates will strive for the highest level of customer satisfaction and will have the desire and ability to nurture relationships with customers and sales teams.
• Excellent communication skills.
• Expertise in coaching, team building, and motivational skills.
• Strong organizational and time‑management skills.
• Must be able to demonstrate ability to prioritize, problem‑solve and multi‑task.
• Ability to work independently as well as assist team members in processing more complex issues.
• Must be approachable, open to new ideas, self‑driven, committed to success, and eager to lead when no clear direction is given.

We offer a Total Rewards package that includes market‑aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at