Service Manager

About Us
At Southwestern Equipment, our mission is simple: to help our customers win. Whether they're building roads, developing land, or maintaining infrastructure, we're here with the equipment and expertise they need. We're passionate about what we do—and we're looking for a Service Manager who shares our values:
Hustle, Thoughtful, Passion, and Customer Focus.

What You’ll Do
As our Service Manager, you'll be the front line of our service department—leading the charge to deliver top-tier support for our customers and equipment. From managing technician schedules to ensuring clear communication and timely service completion, you'll keep everything running smoothly.

Your Day-to-Day Might Look Like This:
Leadership & Team Management

Lead and mentor a team of Service Technicians

Run effective meetings, track performance, and make sure training requirements are met

Handle scheduling, time management, and safety programs

Foster strong cross-departmental communication

Customer Service Excellence

Greet customers and actively listen to their concerns

Keep customers informed about service timelines, updates, and repairs

Ensure every interaction exceeds customer expectations

Scheduling & Workflow Coordination

Assign work to techs based on skillset and availability

Reduce downtime and ensure efficient task allocation

Communicate job status updates with customers and team

Documentation & Invoicing

Maintain detailed service records and equipment histories

Create work orders, estimates, and invoices

Ensure standards like 3C and Machine Service Protocols are followed

Parts & Inventory Oversight

Partner with the parts team to secure necessary components

Track supply usage, reorders, and returns

Ensure parts are properly billed or returned

Accountability & Metrics
You’re the go-to person for key service department goals:

Days to Close

Department Revenue vs. Budget

Performance Reviews

Labor Efficiency & 5S Standards

What You Bring to the Table
High school diploma or equivalent (technical training is a plus!)

Prior experience in construction equipment service or a related industry

Strong leadership, customer service, and communication skills

Working knowledge of parts, service processes, and inventory systems

Ability to lift/move up to 50 lbs occasionally

Valid driver’s license; willing to become forklift certified

Bonus Points If You…
Thrive in fast-paced environments

Love solving problems and improving systems

Are comfortable juggling tasks, people, and priorities

Travel Requirements
Minimal—less than 10% annually. May vary during initial training.

Why Southwestern?
Because we're not just offering a job—we're offering a place where you can grow, lead, and make a difference. You'll work with a team that values innovation, supports professional development, and celebrates wins big and small.

Equal Opportunity Employer
We are proud to be an Equal Opportunity/Affirmative Action Employer. We value diversity and are committed to creating an inclusive environment for all employees.

SERVICE ADVISOR

Southwestern Equipment is a FULL SERVICE EQUIPMENT dealership from parts to service to sales and rents, we do it all. Southwestern is GROWING so opportunities for promotion are endless.

Service Advisors must be organized, excellent at multi tasking, and skilled communicators!

• Quoting: records, reports and standard procedures
• Time management: service, inspections, testing and warranty
• Shop and tool inspections
• Understands and explains factory service and maintenance schedules
• Periodically evaluates the performance of the service department with respect to company plan
• Works well with parts personnel and sees that proper procedures, records, and reports concerning parts for service are in order and communicated appropriately
• Recommends the purchase of service vehicles; maintains the fleet and supervises the efficientuse of vehicles in the performance of service work.
• Administrative duties such as preparing reports, estimates, and forecasts; maintains warranty records; initiates campaigns designed to increase the profit of the service department
• Oversees a shop of approximately 3-5 service technicians
• Completes paperwork with regards to billing, and warranty

• Service advisoror…