Lead, Quality

Role Summary The front-office Quality Lead owns quality outcomes for the CRM, C&I, and Web teams — leading a small group of QA analysts and QE engineers day to day, while acting as the single point of contact for quality within those teams' sprint cycles, releases, and design conversations. This is a hands-on people-leadership role: part coach and career-manager for the team, part quality strategist for three product areas, and part operational owner for release quality on the teams covered.

The role treats quality as a responsibility shared between QA and engineering, not something QA backstops alone — making that shared ownership real on each covered team, day to day, is core to the job. It reports to the Engineering Manager of Quality and is one of two Lead-level roles rebuilding the layer between individual QA/QE contributors and quality leadership (the other, on the Commodity Market Ops side, is filled by an internal promotion already in motion).

Key Responsibilities People leadership — run a regular 1:1 cadence and THRIVE conversations with every QA analyst and QE engineer on the covered teams; hold a real career-development picture for each person (not everyone wants formal goals, and that's legitimate) and delegate in ways that grow people rather than just offload work; coach, set growth plans, and manage performance day to day;

take an active role in interviewing as the team grows; escalate people issues to the EM of Quality when they exceed the Lead's authority to resolve.

Quality point of contact — be the go-to person for quality within CRM, C&I, and Web: attend sprint planning and story refinement, write or review acceptance criteria, and surface risk before it reaches UAT rather than after. Build visible signals — escaped-defect trends, coverage, recurring production issues — so quality health is evident before someone has to ask.

Sprint & functional test ownership — own who is doing what: assign and coordinate sprint testing and functional test coverage across the covered teams. This is currently an open gap org-wide (raised independently on the C&I side) and is one of the first things this role needs to close.

Release quality ownership — own the release-night quality gate rotation for front-office releases: staffing it, running the go/no-go call, and owning the escalation path when something's off.

Automation & tooling — maintain and grow the automation already in place across the covered teams (Playwright-based E2E, API/service-layer tests, Zephyr Scale for test case and cycle management); take ownership of in-flight tooling handoffs as they mature (e.g., release-notes automation, team-level test analysis tooling).Cross-functional relationships — build real working relationships with the GPMs/PMs and engineering managers on each covered team, with a standing cadence (not just ad hoc) so priorities and risk move in both directions before they become surprises;

be a partner in shaping what gets tested and when, not just an order-taker; represent quality's voice at the team level — and through the Quality Leads Sync — so it doesn't only show up at the steering level.

Reporting & follow-through — keep the EM of Quality informed on quality risk, throughput, and team health on a regular cadence, with no surprises; know what's this role's to resolve day to day (coaching, prioritization, technical direction) versus what to escalate (formal performance actions, compensation, staffing); use the relationship with the EM as a thinking partner on hard calls, and drive open issues to a real conclusion rather than a status update.

What Success Looks Like — First 90 DaysA 1:1 cadence is running with every QA analyst and QE engineer on CRM, C&I, and Web.

Sprint testing and functional-test ownership is explicit and understood on each covered team — no more “who's doing this?”.The release-night rotation for front-office releases is staffed and running smoothly.

A working relationship is in place with each covered team's GPM/PM and engineering manager.

The EM of Quality has a clear, current read on team health and risk across all three teams.

Ideal Candidate Profile Has led or mentored a QA/QE team…