Luxury Retail Receptionist

Who We Are

At Diamond Cellar, we believe in more than fine jewelry and timepieces — we believe in creating experiences that last a lifetime. For over 78 years, we have been a trusted name in luxury, known for our unmatched craftsmanship, and prestigious brand partners including Patek Philippe, Rolex, and David Yurman. We pride ourselves on delivering unparalleled customer service. Diamond Cellar is dedicated to our employees – we foster a supportive and fun working environment which has led to a loyal team of employees who have been with us for decades.

We are seeking a poised, professional, and service-driven Receptionist to be the first point of contact in our luxury retail store. This role is essential to creating a welcoming, refined, and memorable experience for every guest who walks through our doors. The ideal candidate has a warm presence, exceptional attention to detail, and a genuine passion for hospitality and customer service.

• Greet all customers promptly and warmly, setting the tone for an exceptional luxury experience.
• Operate the store entrance system and open the door to welcome customers into the building.
• Answer and professionally direct incoming phone calls in a timely and courteous manner.
• Serve as the initial point of contact and direct clients to the appropriate sales professionals or departments.
• Accurately enter and maintain customer information in the company system.
• Assist Store Directors with administrative tasks and special projects as needed.
• Ensure beverages, snacks, and refreshments are fully stocked, organized, and presented beautifully at all times.
• Maintain the overall appearance of the store, ensuring common areas are clean, polished, and guest‑ready.
• Assist with opening and closing duties, including light preparation and end‑of‑day tasks.
• Support the sales team as needed to enhance the overall customer experience.
• Anticipate guest needs and provide thoughtful, proactive service.
• Uphold company standards, brand image, and luxury service expectations at all times.
• Other related duties as assigned.

• Previous experience in reception, hospitality, or luxury retail preferred
• Strong communication and interpersonal skills, both in person and over the phone
• Professional appearance and demeanor
• Must be available to work on Saturdays
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast‑paced, customer‑focused environment
• Proficiency with basic computer systems and data entry

• Medical, Dental, Vision coverage – Medical coverage starts day one
• Short Term Disability & Long Term Disability coverage fully company paid
• Employee Discount
• Company paid life insurance
• 401(k) program with a company discretionary match
• Paid Time Off
• Work‑Life Balance – our stores are closed in the evenings and on Sunday
• Bonus Program
• Opportunity to work with the top brands in the luxury jewelry space
• Be a part of a passionate, loyal, dedicated team

If you’re passionate about luxury and creating unforgettable experiences, apply today and become part of the Diamond Cellar family!

Diamond Cellar is an Equal Opportunity Employer.

All candidates must have the legal right to work in the United States.

Selected candidate must be willing to undergo a background check and drug screening.