Retail Cosmetics Sales Counter Manager - Clinique, Tuttle Crossing

Be part of an amazing story. Macy's is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years, celebrating innovations, traditions, and unforgettable moments like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. Those moments make this a special place to work.

As a Counter Manager, you lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement, delivering genuine hospitality through personalized consultations and expert product application. You inspire teamwork to drive sales, elevate the customer experience, cultivate a loyal customer base, analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business.

• Every day starts with a positive example: you arrive energized, greet colleagues warmly, and ensure the counter is polished, organized, and fully prepared to welcome customers.
• On the floor, you lead through action by welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• You help maintain a shoppable space by keeping testers clean, signage current, and displays reflecting brand standards.
• You help the team finish strong by coaching them to share loyalty benefits, ensuring customers leave with everything they need, and ending each interaction with a sincere thank‑you.
• You model collaboration, honesty, and care, supporting peers so the whole team can better serve our customers and communities.
• We strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional, customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• 3‑5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.

• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

• Competitive pay and benefits, including comprehensive health and wellness coverage and a 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts, performance‑based incentives, annual merit review, and an employee assistance program with mental health counseling and legal/financial advice.
• Access to the full menu of benefits offerings.