Sales Associate

Job Summary

Join our dynamic team and embark on a rewarding career where your ambition drives your success. Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all Sales. Responsible for creating sales utilizing exceptional customer service and knowledge of the La‑Z‑Boy selling process, products and services. Strive to create long‑term customer relationships that will lead to increased sales and profitability.

Develop awareness of interior design through practical experience, observation and interaction with a La‑Z‑Boy Designer.

Training Pay: $15 per hour for 2-6 weeks (no commissions; base rate varies by location).

Average Annual Earning Potential After Training: $45,000 - $65,000+ (inclusive of base, bonus, and commission).

• Drive Sales and Contribute to store sales goals by selling furniture, accessories and services offered by La‑Z‑Boy.
• Promote the Design program & assist the Designer to achieve established Design program sales goals.
• Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Design Program:
  Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service. Execute and champion the Design process following the established company guidelines and support design related functions in the store.
• Customer Focus:
  Provide the highest level of customer service to all current and future customers. Ensure that each La‑Z‑Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process. Effectively use Podium to ensure customer satisfaction and future follow‑up. Make sound business decisions to deliver customer satisfaction and promote team environment.
  
  Provide support by being responsive to incoming phone calls and emails, assist in handling customer issues and/or complaints, and provide appropriate solutions and alternatives to achieve a satisfied experience.
• People:
  Maintain a positive working relationship with all store employees, assist in training, coaching and developing new peers on La‑Z‑Boy product knowledge and selling process/skills.
• Operational Excellence:
  Assist with maintenance of overall visual appearance of store, including floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and general store cleanliness. Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries. Responsible for accurately completing daily On‑Point system logs, showing a sense of urgency, enthusiasm and excitement with the store team and customers, maintaining adequate knowledge of company standards and internal processes and systems, consistently scheduling deliveries with customers, and responsible for opening and closing of the store.

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs.
• Ability to work evenings, weekends and holidays as required.
• Initiative to meet…