Coach; Non-Complex - W; Front End CoachM Frontend

What You’ll Do

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Tours, teaches, communicates, and collaborates with all levels of associates regarding store operations, utilizing technology business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives such as community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies, providing process‑improvement leadership to ensure a high‑quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit‑and‑loss statements, managing and assisting in budgeting, forecasting, and controlling expenses to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently, and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures, supports the company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Respects the individual:
Builds high‑performing teams embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and creating opportunities for all associates to thrive and perform.

Attracts and retains the best talent, empowers and develops talent, and recognizes others’ contributions and accomplishments. Acts with integrity by maintaining the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, and supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around.

Serves our customers and members, delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans. Makes decisions based on data, insights, and analysis, balances short‑ and long‑term priorities, and considers customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.

Strives for excellence: displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

2 years of college; OR 1 year of retail experience and 1 year of…