Ambassador, Retail, Retail Associate​/ Customer Service

In Columbus, our Team Jeni's Ambassadors have the opportunity to earn an average of $20.11 per hour!*

* This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary.

In Ohio, if the average hourly earnings of an Ambassador are less than $15 per hour in a two-week pay period, Jeni's will add the difference to the person’s paycheck so that their average hourly earnings reach $15 per hour for that pay period.

Team Jeni’s Ambassadors are our part‑time, front‑line crew members. They scoop and serve ice cream to our customers, make waffle products, run the register, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks.

• Serve the ice cream that Time magazine calls “the best in America”.
• Work in an environment oriented around serving each other and making people’s day.
• Perform various shop tasks such as scooping, serving, vending, and cleaning.
• Run the register and manage transactions.
• Maintain cleanliness of the shop and equipment.

• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina to serve people in long lines, and the ability to work in a fast‑paced environment.
• Familiar with and able to articulate what distinguishes Jeni’s Splendid Ice Creams from other ice creams to every customer.
• Provide consistent, world‑class service to every single customer.
• Be reliable, on time, and ready to hustle for every shift.
• Show commitment to the well‑being of the shop team, the community, and the environment.

Gain valuable real‑world business and entrepreneurship experience. Receive competitive compensation. Have opportunities for growth within a growing company.

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Ambassadors make a difference in their shop, their community, and in how they partner with their team and serve their customers.

Jeni's is an equal opportunity employer. We love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength, and we crave having a team rich with diversity, creativity, and art in its human form.