Client Manager

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

At Gallagher, we believe in building lasting relationships and delivering tailored solutions to meet our clients' needs. As a Client Manager, you’ll be at the heart of our mission to provide exceptional service and innovative insurance solutions. You’ll work closely with clients, ensuring their satisfaction and helping them navigate their risk management strategies.

In this role, you’ll be the trusted advisor for a group of clients, managing their accounts and ensuring their needs are met. You’ll collaborate with our production team to lead renewal processes, delivering timely and high‑quality solutions. By cultivating strong relationships with clients and their representatives, you’ll secure existing business and identify opportunities to expand services. Your work will directly contribute to client retention, satisfaction, and Gallagher’s reputation for excellence.

• Bachelor’s degree with 3+ years of client service or claims management experience, or high school diploma/GED with 8+ years relevant experience.
• Producer’s License.
• Proficiency in Microsoft Office.
• Ability to travel up to 25% of the time.
• Ability to explain complex issues simply over the phone or in presentations.
• Comfort balancing multiple priorities and working independently.
• Appropriate licensing as required.
• Previous insurance knowledge and experience managing client relationships (Preferred).
• Solid financial acumen (Preferred).
• Proficient in using technology to maximize productivity and quality (Behavior).
• Strong written and verbal communication skills (Behavior).
• Comfortably engages others in consultative discussion (Behavior).
• Effectively manages/balances multiple and sometimes competing priorities (Behavior).
• Works in a self‑directed manner (Behavior).

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits:

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(K) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Other benefits include:

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs.
• Charitable matching gift program.
• And more.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.