Fire Detection Service Technician

What we offer

• Competitive Starting Pay: $23.07 – $31.73 per hour
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits:
  Medical/Dental/Vision insurance, Health Savings Account (HSA), Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability coverage
• Employee Assistance Program
• Wellness Program

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives to ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, component manuals, change notices, bulletins, modification notices, etc., to repair equipment.
• Service, troubleshoot, and install a variety of manufacturers’ Fire & Life Safety systems including Simplex/Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptops.
• Obtain customer signature upon completion of service call assignment.
• Participate in a scheduled on‑call rotation.
• Help train or mentor others on the service team.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items.
• Act as a trusted advisor to customers, providing solutions and outcomes at the time of service.
• Perform other duties as assigned.

• Troubleshoot and repair installed systems, including panel repair/reprogramming, device replacement/repair, resolving low‑voltage circuit troubles, and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Program fire alarm, security, and access control system panels.
• Exhibit strong written and verbal communication and outstanding customer service skills.
• Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.
• Respond to on‑call and after‑hours work requirements as needed at customer sites.
• Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities and quoting for recommendations.

• At least 3 years of experience with fire alarm, access control, security intrusion, sound, and communications systems.
• Ability to interpret blueprints, diagrams, and specifications.
• Good working knowledge of computers.
• Ability to follow verbal and written instructions.
• Capacity for physical labor, including carrying and moving equipment and tools weighing 50–70 lbs.
• Comfortable working in unusual and sometimes difficult positions such as climbing ladders, scaffolding, high lifts up to 40 ft., working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Potential overnight travel may be required.
• Strong customer‑service orientation.
• Maintain timely truck inventory to support customer response.
• Adherence to, implementation of, and following safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Valid driver’s license with driving record meeting company requirements.
• Retention of any licenses required by National, State, and Local codes.

• Technical training and NICET II certification.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

If you are an individual with a disability and you require an accommodation during the application process, we will accommodate you.

This position includes a competitive benefits package. The posted hourly rate reflects the target compensation. Exceptional candidates may bring unique skills and experiences that exceed the typical profile and should consider applying.