Fire Service Tech Intern

Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits – Medical/Dental/Vision insurance, Health Savings Account (HSA), Life Insurance, 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program & More

• Receive service calls from Service Resource Center with a brief description of equipment/system malfunctions.
• Contact customer representatives to ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On‑call rotation.
• Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service‑related items.
• Act as a trusted advisor to our customers, providing solutions and outcomes at the time of service.
• Perform other duties as assigned.

• Perform troubleshooting and repair of installed systems, including panel and device repairs, low‑voltage circuit troubleshooting, and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Maintain excellent written and verbal communication and outstanding customer service skills.
• Program fire alarm, security, and access control system panels.
• Experience with CCTV, IT, and IP networks is a plus.
• Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.
• Work on‑call and after‑hours to meet customer needs as required.
• Provide recommendations and solutions to ensure facility efficiency, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

• Required:
• 1+ years’ experience with fire alarm, access control, security intrusion, sound, and communications systems.
• Ability to interpret blueprints, diagrams, and specifications.
• A good working knowledge of computers.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50–70 lbs.
• Ability to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, high‑lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Flexible hours, including weekends, to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and a driving record that meets company requirements.
• Retain any licenses required by National, State, and Local codes.
• Preferred:
• State of Ohio Fire Alarm License.

$19.00 – $22.00…