Field Service Technician II - Production Equipment; 3rd shift Sun - Thurs

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you.

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Provide direction to less experienced technicians and maintain all technical information and Canon property assigned.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures related to COVID-19.

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $21.50 to 30.75 hourly. This role is eligible for a transportation allowance.

Full‑time on site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We do not sponsor visas.