IT Service Delivery Technician

Opportunity Details

Full Time IT Service Delivery Technician

IT Service Delivery Technician

JOB-

Anticipated Start Date

June 29, 2026

Location

Dubois, PA

Type of Employment

Contract Hire

Employer Info

O ur client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company.

They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

Th e IT Service Delivery Technician I provides first-level technical support to internal users, ensuring reliable operation of computer hardware, software, network systems, and end-user technologies. This role is responsible for troubleshooting technical issues, deploying and supporting endpoint devices, maintaining IT assets, and delivering exceptional customer service to employees across the organization.

Job Description

• Monitor and respond to incidents, service requests, events, problems, and project-related tasks through the organization's IT ticketing system.
• Serve as a first point of contact for end-user technical support inquiries.
• Provide timely and professional support for hardware, software, connectivity, and application-related issues.
• Document troubleshooting activities, resolutions, and knowledge articles to support effective issue management and knowledge sharing.
• Support employees, contractors, and visitors with IT-related needs.
• Deploy, configure, and support desktop computers, laptops, printers, multifunction devices, scanners, VoIP phones, and mobile devices.
• Utilize endpoint management tools to provision, update, and maintain devices.
• Install, configure, and troubleshoot operating systems, productivity software, and business applications.
• Assist with hardware refresh programs and device lifecycle management.
• Assist with creating, modifying, and maintaining user accounts, permissions, and access rights.
• Support identity and access management processes using directory services and cloud-based identity platforms.
• Ensure compliance with security, privacy, and regulatory requirements related to user access.
• Diagnose and resolve basic hardware, software, and connectivity issues.
• Escalate complex technical problems to specialized support teams when necessary.
• Monitor device performance and identify recurring issues requiring further investigation.
• Assist with resolving basic security-related concerns and endpoint compliance issues.
• Maintain accurate hardware and software inventories for all supported equipment and peripherals.
• Ensure support and maintenance agreements are documented and current for IT assets.
• Participate in network and technology asset management activities.
• Support desktop, server, and infrastructure implementations alongside other IT teams.
• Work closely with business stakeholders and IT teams to facilitate upgrades, improvements, reconfigurations, and technology deployments.
• Support application development and infrastructure teams throughout project life cycles.
• Participate in IT projects and demonstrate the ability to coordinate or lead smaller technical initiatives.
• Share technical knowledge and best practices with team members to enhance service delivery.
• Identify opportunities to improve support processes, workflows, and customer experience.
• Contribute to operational efficiencies through process enhancements and proactive problem resolution.
• Support organizational change initiatives and technology adoption efforts.

Skills Required

• ITIL Foundation certification or equivalent knowledge preferred.
• CompTIA A+, Network+, Microsoft certifications, or other relevant technical certifications are a plus.
• Working knowledge of Windows 10 and Windows 11 operating systems.
• Familiarity with Microsoft 365 applications and services.
• Basic knowledge of Active Directory, Azure Active Directory, and identity management concepts.
• Understanding of endpoint management tools and device deployment processes.
• Familiarity with Cisco VoIP systems and networking fundamentals.
• Knowledge of mobile device management and mobile communications technologies.
• Experience using IT service management (ITSM) and ticketing platforms such as Service Now.
• Basic understanding of systems software, networking protocols, and enterprise technology environments.
• Hands-on hardware and software troubleshooting experience.
• Strong commitment to delivering exceptional customer support and building positive relationships with end users.
• Ability to communicate technical information…