Administrative Assistant

Location & Status

Dubuque, IA | Full-Time | On-Site

Kunkel & Associates is a growing commercial insurance brokerage built on relationships, teamwork, and long‑term success. We believe in investing in our people, supporting one another, and creating an environment where employees can grow, contribute, and build meaningful careers.

The Administrative Assistant serves as the front door of the organization, providing essential administrative and office support while delivering a warm, professional experience to everyone who interacts with Kunkel & Associates.

This role is ideal for someone who is organized, dependable, team‑oriented, and comfortable managing multiple priorities in a fast‑paced office environment.

• Answer and route incoming calls professionally and efficiently.
• Greet clients, visitors, and vendors with a welcoming, positive presence.
• Manage incoming and outgoing mail, packages, and deliveries.
• Create, update, and format documents using Microsoft Office.
• Prepare and distribute certificates of insurance, auto , and policy documents.
• Support sales and service teams with printing, binding, scanning, and filing.
• Assist with renewal preparation, questionnaires, and loss run requests.
• Run motor vehicle records and submit to insurance carriers as needed.
• Process cancellations and assist with day‑end close functions.
• Maintain accurate contact information in Microsoft Outlook.
• Monitor electronic mail and faxes daily.
• Communicate clearly with internal teams and escalation items to the appropriate department when needed.

• 1–3 years of administrative, office, or customer‑facing experience.
• Strong attention to detail and ability to stay organized in a busy environment.
• Professional communication skills—both written and verbal.
• Comfortable handling multiple tasks and shifting priorities.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Dependable, team‑oriented, and willing to step in where needed.
• Ability to type at least 60 WPM.

• On‑site position (this role requires a consistent office presence).
• Monday–Friday, 8:00 AM–5:00 PM.
• Lunch breaks coordinated with front desk coverage needs.
• Fast‑paced, collaborative office with a supportive training process.

• Stable, growing company with long‑term career opportunities.
• Supportive team culture—no "sink or swim" mentality.
• Clear paths for growth into client service and account support roles.
• Structured training and onboarding.
• A workplace that values professionalism, teamwork, and people‑first leadership.

If you enjoy being the go‑to person in the office, thrive on organization, and take pride in creating a positive experience for others, we’d love to hear from you.

Apply here:

• Associate’s degree or applicable administrative/office experience.
• 1–3 years of experience in an administrative, office support, or customer‑facing role.
• Strong verbal and written communication skills with a professional, welcoming demeanor.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced environment.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to work independently while also collaborating as part of a team.
• Strong problem‑solving skills and sound judgment.
• Minimum typing speed of 60 WPM.
• Dependable, punctual, and committed to being a consistent on‑site team member.

• Monday through Friday, 8:00 AM – 5:00 PM.
• This is an in‑office position and is not remote.
• As employees grow in their role, demonstrate reliability, and develop within Kunkel & Associates, there may be opportunities for increased flexibility and limited hybrid work, dependent on role responsibilities, performance, and business needs.