Fleet Uptime Coordinator

We're looking for a driven, detail-oriented Fleet Uptime Coordinator to serve as the critical connection between fleet customers, dealerships, and OEM partners-helping get trucks back on the road as quickly as possible.

If you thrive in a fast-paced environment, love solving problems, and enjoy being the go-to person who makes things happen, this role is for you.

What You'll Do

As a Fleet Uptime Coordinator, you'll work directly with fleet breakdown departments and service facilities to accelerate repairs and minimize downtime.

Key Responsibilities:

• Act as the primary point of contact when fleet units are down.
• Communicate daily (often multiple times per day) with repairing dealers and OEM partners to track repair progress.
• Provide timely updates to fleet contacts via email, phone, and customer systems including Service Tracker.
• Assist with locating and expediting parts using dealership systems and OEM resources.
• Coordinate with dealer service departments, OEM Customer Support Centers, and supplier representatives to keep repair plans moving forward.
• Escalate issues when needed to ensure clarity, alignment, and urgency.
• Support warranty clarification and coverage interpretation as needed.
• Maintain strong follow-up routines-daily, weekly, and monthly-to ensure nothing falls through the cracks.

This role is highly collaborative and requires proactive communication, organization, and urgency.

Preferred Background:

• High School Diploma or GED required
• Industry experience in trucking, dealership service, or customer support would be beneficial
• Prior experience in a customer-facing, problem-solving role is a plus

Skills &

Competencies:

• Strong verbal and written communication skills
• Ability to manage shifting priorities in a fast-moving environment
• High attention to detail and follow-through
• Comfortable making frequent phone calls and sending regular updates
• Working knowledge of Microsoft Office (Outlook, Excel, Word, Teams)
• Ability to empathize with customers while driving results

Work Environment

• Professional office setting
• Frequent computer work and phone communication
• Fast-paced, time-sensitive customer support environment

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the United States, serving customers across Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country® / Stoops has provided new and used medium- and heavy-duty trucks, expert service, a comprehensive parts inventory, and convenient financing solutions.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy Group, Inc., a family-owned organization founded in 1958 by Robert McCoy in Shullsburg, Wisconsin. Today, the company continues to operate under the leadership of the McCoy family.

McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.