Patient Care & Financial Coordinator

Patient Care & Financial Coordinator Pay: $22-$26/hour, depending on experience

Essential Duties & Responsibilities Patient Care & Scheduling

• Serve as a key point of contact for patients, surgeons, and clinical staff throughout the treatment process.
• Schedule consultations, surgical procedures, and follow-up appointments across multiple office locations.
• Review treatment plans, costs, and next steps with patients and ensure they understand their recommended care.
• Answer patient questions regarding procedures, pre- and post-operative instructions, and office policies.
• Coordinate referrals with general dentists and specialists and maintain accurate referral documentation.
• Maintain accurate, up-to-date, and confidential patient records in compliance with HIPAA regulations.

• Verify dental and medical insurance benefits and communicate coverage information to patients.
• Prepare and explain treatment estimates, financing options, and payment arrangements.
• Process patient payments, post charges and adjustments, and maintain accurate account balances.
• Reconcile daily transactions and assist with billing and month-end reporting as needed.

• Monitor patient accounts and aging reports for outstanding balances.
• Contact patients regarding overdue balances by phone, email, or mail in a professional and courteous manner.
• Establish payment arrangements in accordance with practice policies.
• Accurately document collection efforts and patient account communications.
• Escalate delinquent accounts to management or an outside collection agency as needed.
• Identify trends in outstanding accounts and assist with improving collection processes.

• High school diploma or equivalent required; associate degree or relevant certification preferred.
• 2+ years of experience in a dental, oral surgery, medical, or healthcare office preferred.
• Familiarity with dental/medical insurance, billing, and coding preferred; training may be provided.
• Strong communication and customer service skills with the ability to discuss financial matters professionally and tactfully.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to maintain patient confidentiality and comply with HIPAA requirements.
• Strong ability to multitask and prioritize in a fast-paced healthcare environment.

Sedona Staffing is an Equal Opportunity Employer.