Service Representative; Call Center

Customer Service Representative

Express Employment Professionals is seeking a Customer Service Representative to join a call center team in Downtown Dubuque. This role is ideal for someone with strong communication skills who thrives in a fast-paced environment.

Key Responsibilities:

• Handle inbound calls related to insurance and claims inquiries
• Provide accurate and professional assistance to customers
• Complete follow-up calls and emails as needed
• Maintain accurate records in internal systems
• Collaborate with teammates and cross-functional departments

Requirements:

• Excellent verbal and written communication skills
• Prior customer service experience preferred
• Basic computer skills and data entry proficiency
• Comfortable working in a high-volume call center setting

Express Employment Professionals is an Equal Opportunity Employer.