Care Team Representative

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Care Team Representative Opportunities

Our Teams Thrive Together! We collaborate in person and embrace a flexible hybrid work style. To join our team, you’ll need to live near our Center of Excellence in:

Dubuque, IA 4141 Westmark Avenue Dubuque, IA 52002

• September 9 | 7:00 AM - 11:00 AM CST
• September 10 | 3:00 PM - 7:00 PM CST
• September 16 | 7:00 AM - 11:00 AM CST
• September 17 | 3:00 PM - 7:00 PM CST

No appointment needed. Come learn more about Sedgwick, explore career opportunities, and interview with our team.

• A stable and consistent work environment, both in-office and virtual
• Comprehensive training to help you support employees and customers from some of the world's most respected brands
• A dedicated manager and mentor to support your success
• Career growth and advancement opportunities as you develop new skills
• A competitive, comprehensive benefits package designed to support your mental, physical, financial, and professional well-being

Your Next Big Opportunity Starts Here Ready to start a rewarding career with a team that supports your growth every step of the way? Learn about a day in the life of a Care Team Representative:

SED
23026
- -09-24 () &  Learn more about our Care Team:
Care Team ()

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

• Performs other duties as assigned.

• Education & Licensing:
  High school diploma or GED required.
• Experience:
  
  One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
• Skills & Knowledge:
  Excellent verbal and written communication skills; PC literate, including Microsoft Office products, Windows environment;
  Must meet minimum typing requirements;
  Strong organizational skills;
  Good interpersonal skills;
  Ability to multi task in fast paced environment;
  Ability to support multiple clients across communication channels and utilize multiple systems simultaneously;
  Ability to work in a team environment and/or independently;
  Ability to meet or exceed Performance Competencies;
  Ability to meet all attendance expectations.

When applicable and appropriate, consideration will be given to reasonable accommodations.

Physical:
Computer keyboarding, travel as required.

Auditory/Visual:
Hearing, vision and talking.

Mental:
Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle…