Customer Service Representative - Dubuque, Iowa!

Great banking starts with a great experience—and that starts with you.

We’re looking for a friendly, dependable
Customer Service Representative who enjoys helping people and knows how to make customers feel welcome.

Banking experience is not required. We can teach you banking; we’re looking for someone who brings a positive attitude, a willingness to learn, and a genuine desire to help others.

• Welcome customers with a smile and provide friendly, attentive service.
• Process deposits, withdrawals, payments, and other banking transactions accurately.
• Listen to customers and help connect them with the right banking solutions.
• Learn our products, services, technology, and banking procedures.
• Build relationships with customers and become a trusted, familiar face in the community.
• Work closely with your teammates to create a positive customer and employee experience.
• Protect customer information and follow established security and compliance procedures.

• A great personality and a natural ability to connect with people.
• A positive, upbeat attitude and strong customer-service mindset.
• Willingness to learn
  —we’ll provide the training.
• Dependability
  , attention to detail
  , and a strong work ethic.
• Confidence communicating with customers and coworkers.
• Someone who takes pride in making every customer feel noticed, valued, and welcome
  .

You don’t need to know banking on Day 1. You need to enjoy people, be ready to learn, and want to be part of a team that makes a difference.

If you’re looking for more than just a job—and want an opportunity to grow while Making Hometown Lives Better
—we should talk.

This position has no supervisory responsibilities.

In this job, you will work in a professional office setting. Standard office equipment is routinely used in this role.

To successfully perform the essential functions of this job, an employee must meet the physical demands described here. The employee is regularly required to stand, walk, sit, reach with arms, speak or hear, and touch, handle or feel objects, tools or controls while performing the duties of this job. The job requires close vision, some distance vision, and the ability to adjust focus.

This is a full-time position, and typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel is not required.

• Prior customer service experience is preferred.
• Prior banking experience is preferred.
• Experience with computer use and Microsoft suite

None required for this position.

This job description does not encompass or contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this position. There may be changes in duties, responsibilities, and activities at any time.

Fidelity Bank & Trust is an Equal Opportunity Employer, including disability and protected veteran status.