Guest Services Rep

Q CASINO + RESORT Guest Services Representative BASIC FUNCTION Provide guest service employees with currency for impress banks. Provide currency for Jackpots and completes table fills. Exchange and sell currency to guests. Cash personal checks, process cash advances and maintain check acceptance database. Redeems coupons, vouchers, slot tickets and table game cheques. Promotes participation in Q Club, issues voucher’s and sells and redeems gift cards ORGANIZATIONAL RELATIONSHIPS

Reports to:

Guest Services Supervisor SPECIFIC DUTIES AND RESPONSIBILITIES Responsible for knowing and carrying out internal controls.

Exchange cash with employees and customers.

Cash payroll checks for employees.

Cash personal checks, cash advance vouchers and traveler checks for customers.

Operates jackpot computer, check cashing computer.

Dispatches slot employees to machines requiring fills and needed jackpots.

Processes table game fills

Processes W2-Gs for jackpots.

Provides other departments with cash exchanges.

Balances an impress bank of $20,000 to $100,000

Calls for security escorts.

Verify banks.

Notifies surveillance of large payouts.

Completes Multiple Transaction logs, Monetary Instrument Logs and notifies supervisors when guests approach CTR levels of completion.

Handouts and collects banks for other departments.

General housekeeping of guest service center.

Responsible for keys.

Follow proper hand clearing techniques.

Check for state self-exclusion

Process guest applications and issue membership card Process vouchers for point redemption

Make announcements over PA system

Demonstrate and explain slot card procedures

Act as a backup to the switchboard-answer phone calls

Assist with giveaways and promotions

Conduct data entry of mailing lists

Process show tickets

Sell and redeem gift cards

Assist with bus groups EDUCATION, TRAINING AND EXPERIENCE High School diploma

Prior cash handling experiences preferred.

Prior guest service experience preferred.

Basic Computer knowledge required STANDARDS OF PERFORMANCE Read and comprehend internal controls.

Good math skills.

Good communication skills.

Basis computer skills

Good cash handling experience.

Knowledge of guest service operations.

Ability to use a computer.

Accuracy with money handling skills and paperwork completion.

Ability to speak clearly over hand held radio.

Ability to handle a busy work environment.

Decision making ability (know when to do buy and what to request for buy/ inventory control).Ability to use and read calculator.

Must follow internal controls and department policies.

Ability to demonstrate proper hand clearing techniques.

MENTAL AND

PHYSICAL REQUIREMENTS Lifting up to 25 lbs.

Standing for long periods of time.

Talking.

Stooping, kneeling, crawling, reaching, walking, pushing, pulling.

WORKING ENVIRONMENT AND CONDITIONS Inside work.

Stressful work environment.

Loud noise levels.

Exposure to cigarette smoke.

EQUIPMENT AND TOOLS Calculator Computer Currency  Counter Check cashing equipment

Cash Advance Embosser Telephone Radio