Dual Rate Table Games Dealer and Supervisor

Q CASINO + RESORTTable Games Dealer + Table Games Supervisor Dual RateBASIC FUNCTIONResponsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations. Deals assorted games such as blackjack, roulette and/or craps to players according to the policies, procedures and IRGC gaming regulations.

ORGANIZATIONAL RELATIONSHIPS

Reports to:

Casino Operations Managers, Casino Operations Shift Managers Supervises:
Table Games Dealers

HOURSSunday - 6:00 PM - 2:00 AMMonday - 6:00 PM - 2:00 AMTuesday - 6:00 PM - 2:00 AM Wednesday - Off Thursday - Off Friday - 6:00 PM - 2:00 AM Saturday - 6:00 PM - 2:00 AMSPECIFIC DUTIES AND RESPONSIBILITIESTable Games Supervisor Responsible for assigning dealers to games when Table Games Lead is not present

Assists with dealer training and improving employee skills

Responsible for meeting and greeting customers at the Table Games area Resolves game related disputes involving customers and employees

Completes fill and credit transactions

Ensure Title 31 compliance

Works with other departments to ensure a cooperative environment

Table Games Dealer Deals standardized, smooth and mechanically efficient games to players

Responsible for exchanging chips for currency

Responsible for verifying fills and credits with supervisors

Responsible for accurately collecting and paying wagers

Supervisor/Dealer Provides and promotes positive customer relations supported by employee quality service

Ensure honesty and integrity of all table games during assigned shift.

Responsible for the protection of company assets as it relates to table games.

Reports suspicious activity and customer behavior to supervisors.

Responsible for maintaining a consistent pace on assigned games.

Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE High School Diploma1-2 years table games experience1-2 years supervisory experience

STANDARDS OF PERFORMANCEGood leadership skills

Good oral and written communication skills

Excellent customer service skills

Reasonable knowledge of applicable mathematical skills

Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays

Must be able to resolve customer disputes professionally and courteously

Must be knowledgeable of IRGC rules and regulations

Must be knowledgeable to Q Casino Internal Controls Must possess a valid IRGC gaming license.

MENTAL AND

PHYSICAL REQUIREMENTS Standing for extended periods of time

WORKING ENVIRONMENT AND CONDITIONS Inside working environment

Exposed to cigarette smoke

Loud noise levels

Irregular work schedules, including nights, weekends, and holidays

EQUIPMENT AND TOOLS Computer

Fax machine

Calculator Radio
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