More jobs:
Table Games Lead
Job in
Dubuque, Dubuque County, Iowa, 52001, USA
Listed on 2026-08-28
Listing for:
Q Casino + Resort
Full Time
position Listed on 2026-08-28
Job specializations:
-
Entertainment & Gaming
Event Management & Planning -
Management
Event Management & Planning
Job Description & How to Apply Below
ORGANIZATIONAL RELATIONSHIPS
Reports to:
Director of Casino Operations, Casino Operations Manager, Casino Operations Shift Manager Supervises:
Table Games Dual Rates and Table Games DealersHOURSMonday - 9:00 AM - 5:00 PM (Lead)
Thursday - 9:00 AM - 5:00 PM (Lead)
Friday - 10:00 AM - 6:00 PM (Deal)
Saturday - 10:00 AM - 6:00 PM (Deal)
Sunday - 10:00 AM - 6:00 PM (Floor)
SPECIFIC DUTIES AND RESPONSIBILITIES Direct report to the on-duty Casino Operations Shift Manager Responsible for assigning dealers to games daily
Assists with dealer training and improving employee skills
Responsible for meeting and greeting customers at the Table Games area Provides and promotes positive customer relations supported by employee quality service
Ensure honesty and integrity of all table games during assigned shift
Responsible for the protection of company assets as it relates to table games
Resolves game related disputes involving customers and employees
Completes fill and credit transactions
Administers employee discipline as needed
Ensure Title 31 compliance
Works with other departments to ensure a cooperative environment
Other duties as assigned EDUCATION, TRAINING AND EXPERIENCE High School Diploma1-2 years table games experience1-2 years supervisory experience STANDARDS OF PERFORMANCE Good leadership skills
Good oral communication skills
Good written communication skills
Excellent customer service skills
Reasonable knowledge of applicable mathematical skills
Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
Must be able to resolve customer disputes professionally and courteously
Must be knowledgeable of IRGC rules and regulations
Must be knowledgeable to Q Casino internal controls
Must have a valid IRGC gaming license MENTAL AND
PHYSICAL REQUIREMENTS Standing for extended periods of time WORKING ENVIRONMENT AND CONDITIONS Inside working environment
Exposed to cigarette smoke
Loud noise levels
Irregular work schedules, including nights, weekends, and holidays EQUIPMENT AND TOOLS General office equipment including, but not limited to:
Computer Other Fax machine Calculator
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