Client Service Associate; On-site

Position: Client Service Associate (On-site)
About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and Uni Fi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit

Our Dubuque IA office has an excellent opportunity for a Client Service Associate. In this role you will be working on an Advisor Team supporting all aspects of the client experience. We are seeking candidates that have a passion for providing exceptional client service, along with the drive and motivation to deliver results for our fast-growing Team.

This is an in-office position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $45,000.00 - $60,000.00. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

Reception/ Office

* Ensure office is welcoming; greet clients.

* Schedule meetings manage distribute mail

* Order office slash marketing materials; support vendors and technology sponsors.

New Client Onboarding

* Ensures accurate completion of prospect or new client paperwork and account set up

* Follow up on funds transfer from surrendering company

* Maintains (CRM) database and client files (Filing, copies, data input)

* Record incoming assets to the appropriate blotting tool

Client Relationship Management

* Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.

* Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing

* May work with client's tax or legal counsel on client concerns

* Gather client data and may prepare the materials for client meetings and reviews

Industry/Product/ Company Knowledge

* Demonstrates knowledge and can accurately execute against WE's Suitability Guidelines, operational processes and sales model

* Understands financial terminology and products

* Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices

* Attends Client Services and company educational events

* May attend vendor presentations

Team and Corporate Support

* Assists Advisor Team Operations to streamline processes

* Completes operational projects to support enhancements and changes

* Communicates process and sales updates to team

Education/Qualifications

* 4-year college degree preferred

* 0-3 years of industry experience

* Customer Service training, knowledge or experience

* Solid oral and written communication skills

* Strong attention to detail

* Good problem-solving skills

* Proficient with Microsoft Office

* Ability and interest to learn financial concepts and products

* Ability to work with deadlines, be flexible under pressure and prioritize work

* Ability to work as a team member

* Ability to learn WE's sales model, processes and procedures

* Ability to learn financial product features and riders

* Ability to learn the review process and how the review is completed

* Salesforce experience a plus

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. Thus, the entire salary range for those who are classified as the Client Service Associate level is $42,500 to $63,7500.

However, the base salary range bolded above is what we expect to pay as a…