Consumer Loan Manager

Join our dynamic financial services team as a Consumer Loan Manager, where you will lead the end-to-end loan process for personal and consumer financing products. This role offers an exciting opportunity to oversee loan origination, ensure compliance with industry regulations, and deliver exceptional customer service. As a key player in our lending operations, you will manage a team of loan officers, streamline loan processing procedures, and uphold the highest standards of financial integrity.

Your expertise will help members achieve their financial goals while maintaining the credit union’s reputation for excellence and compliance.

Responsibilities

• Oversee the entire consumer loan lifecycle, including application review, approval, and servicing, ensuring adherence to lending policies and regulatory requirements such as TILA (Truth in Lending Act) and FNMA guidelines.
• Lead and mentor a team of loan officers, fostering a high-performance environment focused on customer satisfaction and operational efficiency.
• Manage loan origination processes using financial software and Microsoft Office tools, including Excel data analysis for risk assessment and credit analysis.
• Ensure all loans comply with banking regulations, industry standards, and internal policies related to mortgage services, commercial lending, and financial sales.
• Conduct detailed lending analysis to evaluate member creditworthiness, risk factors, and collateral valuation in accordance with commercial banking expertise.
• Collaborate with members to communicate loan options, clarify contracts, and provide guidance on financial products while maintaining excellent customer service standards.
• Monitor loan processing timelines, review documentation for accuracy, and coordinate with underwriting teams to facilitate smooth loan approvals and disbursements.
• Work with and provide guidance to loan resolution department.

Qualifications

• Proven experience in loan origination, HELOC services, or commercial lending with a strong understanding of banking regulatory compliance.
• Demonstrated leadership skills with experience managing or supervising a team of loan officers or financial professionals.
• Extensive knowledge of industry regulations such as TILA, FNMA standards, and banking compliance requirements.
• Proficiency in financial software applications, Microsoft Office Suite (especially Excel for data analysis), and basic math skills including 10-key typing.
• Strong member communication skills with the ability to explain complex contracts and lending options clearly.
• Experience analyzing credit reports, conducting risk assessments in commercial lending scenarios, and managing loan processing workflows.
• Familiarity with HELOC lending processes, loan servicing procedures, and industry best practices in financial sales.

Join us to make a meaningful impact by helping members achieve their financial goals through responsible lending practices!