Customer Service Technician II--Dubuque

Description

Join the Mercy One Family! We are looking to hire a Customer Service Technician II.

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Mercy One Dubuque is the leading hospital in the tri‑states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed Mercy One Dubuque Cancer Center. Other services include a trauma center, a CARF‑accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services.

Mercy One operates two hospital‑based skilled nursing units and a 40‑bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, Mercy One Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Performs duties related to delivery, set‑up, installation and/or fitting of home medical equipment (HME). Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs client/caregiver on use of equipment following manufacturer’s guidelines, regulatory standards, and home medical equipment policy/procedure. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner.

Must demonstrate the characteristics of excellence in customer service to positively promote Mercy One to all customers.

Employment Type: Full time

Shift:

• List schedule requirements, hours, weekend and holiday requirements.

• Effective written and verbal communication skills. Good interpersonal skills. Able to work independently with limited supervision and exercise good decision‑making skills.
• Ability to work with a diverse population of all age groups and in settings that may be less than desirable to the employee.
• Able to organize, prioritize and function in a fast‑paced environment and adapt to changes while maintaining efficiency and composure. Completes work in a timely and accurate manner.

• High school diploma or equivalent.
• Current operator’s license with a good driving record.
• Knowledge or background in home medical equipment preferred.

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit Mercy One Careers to learn more about the benefits, culture, and career development opportunities available to you at Mercy One Health System circle of care.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.