Service Coordinator

Service Coordinator Part Time 20 Hours Per Week

• Link tenants within the project to supportive services or medical services provided by public agencies or private practitioners within the general community. The service coordinator may assess service needs and determine eligibility for services.
• Provides general case management, including intake & referral services to all residents needing such assistance. May provide formal case management if service is not available in community.
• Conducts assessments of health, psychological & social needs. Develops a individually tailored case plan for services & periodic reassessment of the tenant’s situation.
• Establishes linkages with all agencies & service providers in the community; shops around to determine/develop the best “deals” in service pricing to assure individualized, flexible & creative services for the involved tenant(s).
• Set up a directory of providers for use by both project staff & tenants.
• Refers and links the tenants of the project to service providers in the general community; for example, case management, personal assistance, homemaker, meals, transportation, counseling, occasional visiting nurse, preventative health screening/wellness & legal advocacy.
• Educate tenant(s) on service availability, application procedures, client rights, etc. providing advocacy as appropriate.
• May develop case plans in coordination with assessment services in community.
• Monitors the ongoing provision of services from community agencies & keeps the case management & provider agency current with the progress of the individual.
• May set up volunteer support programs with service organizations in the community.
• Help the residents build informal support networks with other residents, family & friends.
• May provide training to project residents in the obligations of tenancy or coordinate such training.
• May educate other staff on the management team on issues relating to aging in place & service coordination, to help them better work with & assist the tenants.
• Presents workshops or informative sessions to tenants on subjects tenant interest.

Communicating with the Property Manager:

• Ongoing meetings:
  The PM, SC, & other relevant facility staff should meet together on a regular basis (at least weekly) to jointly consider issues that arise with all receiving relevant written materials, memos, lease violation and eviction notices, & facility updates or changes in the facility rules.
• What the service coordinator CAN share with the manager:
  • Provide education about the roles & requirements of the HUD SC Program
  • Lease violations/illegal activities
  • Security and/or safety issues or concerns (including public safety issues – bedbugs, fleas, wellness inspections, etc.)
    • Resident threatening to harm themselves, others, or the community/building
• What the service coordinator CANNOT share with the manager:
  • Any resident information without a release of information (except the above-mentioned lease violations/illegal activities & security & safety issues or concerns)
• The following are recommended standard of practices on privacy and confidentiality for the SC profession. The SC should ensure the residents’ right to privacy & appropriate procedures for confidentiality when information is released to others:
  • Info obtained by an SC regarding a resident is to be held in the strictest possible confidence
  • Resident has a right to privacy & personal dignity, & must be made aware of the limitations of confidentiality before the disclosure of private information
  • The SC should disclose only the information necessary & relevant to the situation or purpose when imminent danger, harm, lease violations or illegal activities are involved
  • The SC should not disclose personal or confidential information unless privacy can be assured
  • The SC should not discuss confidential matters in public or semi‑public areas such as halls, elevators, restaurants & other public areas
  • All resident records, files & documentation should be kept in a secure location (locked file cabinet) with the assurance it is not accessible to other staff (including management staff) & residents.

Property Manager Job Duty

Summary:

• Responsible for the…