Lab Clerical Support Specialist- Full time-Days

Employment Type:Full time
Shift:Day Shift
Description:At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
Mercy One Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed Mercy One Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliativecareand a wide range of outpatient and community services.

Mercy One operates two hospital-based skilled nursing units and a 40-bed nursing home.
In recognition of the strength of its nursing service and the overall quality of patient care, Mercy One Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Join the Mercy One Family! We are looking to hire a Lab Clerical Support Specialist

As a Lab Clerical Support Speciaist at Mercy One , you will The Clerical/Billing Support Specialist is responsible for performing excellent customer service to outpatients, visitors, hospital staff and healthcare providers and their office staff in a quick, efficient manner. The clerical staff is responsible for handling phone calls, processing patient data and payments, placing test orders/results, processing insurance payments, and maintaining laboratory records.

• Adheres to the principles of caring and expected behaviors outlined in Mercy One Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy One Medical Center's Mission and Values.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Performs other duties consistent with purpose of job as directed.
• Demonstrates a high level of customer service & communication skills as the first contact with clients, patients, and payers either on the phone or face-to-face.
• Answers incoming calls in a pleasant, professional manner and resolves caller's request if possible. Routes other calls to the appropriate staff member or department.
• Responsible for obtaining, validating and accurately entering patient billing and insurance information for both client and account billing, including Medical Necessity checks, obtaining Advanced Beneficiary Notices of Non
  - Coverage, and contacting providers in a professional and courteous manner to obtain missing billing information .
• Ensures timely distribution and routing of all laboratory reports, daily notifications, client invoices, and patient statements.
• Ensures all incoming communications, including departmental mailings, postal mail, email, and faxes, are acted upon in a timely manner .
• Adheres to all Laboratory and Hospital Policies & Procedures. Observes all safety and infection control practices where indicated . Maintains a neat and orderly workplace.
• Demonstrates the ability to organize, prioritize, execute and follow up on daily workflow, both independently and with co-workers. All tasks are owned by the individual until resolution, or another person accepts ownership. Assists others as time and workload permit .
• Follows established policies and procedures for the accurate collection, recording, transporting, and posting of cash receipts and other forms of patient payments.
• Maintains confidentiality with all information consistent with HIPAA and laboratory policy.
• Reconciles billing errors, submits claims manually or electronically to payers, monitors claims, process denials, and monitor bad debt .

• High School Diploma or GED required .
• Training in medical billing and insurance preferred .
• Proficient keyboard skills and basic understanding of…