Care Specialist

Start of Care Specialist

Home Instead | BHC Inc.

Starting care is only the beginning.

The real measure of success is whether the client feels supported, the family feels confident, the Care Professional knows how to succeed, and the care plan actually works in the home.

That’s where our Start of Care Specialist comes in.

We’re looking for an experienced, confident care professional who can step into new client situations, observe what is really happening, support and coach Care Professionals, identify problems early, and help turn a new Start of Care into Stable Care
.

This is a field-first role for someone who doesn’t just notice problems — they help solve them.

As a Start of Care Specialist, you’ll work primarily in client homes during the critical period when new care is being established.

You will:

• Participate in new Starts of Care based on client needs and stabilization priorities.
• Work alongside Care Professionals when hands‑on training and support will help them succeed.
• Help Care Professionals understand each client’s routines, preferences, care needs, home environment, and Plan of Care.
• Observe care in real life and identify when written instructions don’t match what is actually happening.
• Coach Care Professionals with respectful, direct, in‑the‑moment feedback.
• Identify safety concerns, care gaps, caregiver‑fit concerns, and other issues before they become larger problems.
• Partner closely with Client Care, Scheduling, Care Pro Success, and Operations to solve barriers to stable care.
• Document what you observe, what was done, what needs to happen next, and who owns the next step.
• Maintain an active group of new clients working toward stability and help move each one forward.

Your goal is not simply to complete a Start of Care.

Your goal is to help create Stable Care
.

That means helping us reach four outcomes:

A Plan of Care that works.
The written plan accurately reflects the client’s real routines, preferences, expectations, and care needs.

A confident client and family.
They feel heard, supported, and comfortable with how care is working.

A confident Care Professional.
The Care Pro understands the client, knows what good care looks like in that home, and feels prepared to return.

A consistent schedule.
The right Care Professionals are successfully covering the client’s needed hours without ongoing scrambling or re‑matching.

• Have strong hands‑on client-care experience and feel confident working in private homes.
• Notice the little things other people may miss.
• Can quickly build trust with clients, families, and Care Professionals.
• Are comfortable demonstrating care, observing others, and providing respectful coaching.
• Can give direct feedback without making someone feel defeated.
• Stay calm when a situation doesn’t go according to plan.
• Ask good questions instead of guessing.
• Know when something can be coached and when it needs to be escalated.
• Communicate clearly with both field and office teams.
• Take ownership and follow issues through instead of simply passing them along.
• Can adapt to different personalities, homes, routines, and care situations.
• Believe documentation and communication are part of delivering excellent care.

This is not an office‑only position, and it is not a traditional caregiving assignment.

You’ll go where the care is happening
.

Some days, that may mean working side‑by‑side with a Care Professional during a new Start of Care. Other days, you may return to a client’s home to understand why something isn’t working, coach a Care Pro through a difficult routine, identify a care‑plan gap, or help the team determine what needs to change.

You’ll need the judgment to know…