Assistant General Manager

Posted 3 days ago

The Assistant General Manager supports the General Manager in overseeing the daily operations of the hotel to ensure exceptional guest satisfaction, operational efficiency, and financial performance. This role provides direct leadership to department heads and Front Desk personnel, ensures compliance with brand standards and company policies, and helps drive revenue growth while maintaining high service quality.

Hospitality is the highest priority of this position- the goal is not simply to meet expectations, but to consistently create a welcoming and memorable guest experience.

• Directly supervise and manage Front Desk personnel, ensuring smooth daily operations of the Front Office.
• Assist in managing day-to-day hotel operations across all departments (Front Office, Housekeeping, F&B, Maintenance, Sales, etc.).
• Ensure proper staffing levels, scheduling, and shift coverage for Front Desk operations.
• Ensure consistent delivery of high-quality guest service and adherence to brand standards.
• Monitor operational performance and implement improvements where needed.
• Act as Manager on Duty (MOD) when needed.
• Conduct property inspections to ensure compliance with brand and service standards.
• Perform routine walkthroughs of the property to monitor quality, safety, and guest experience.
• Train, mentor, and evaluate Front Desk staff to ensure high performance and professional guest interactions.
• Ensure compliance with check-in/check-out procedures, cash handling policies, and reservation standards.
• Handle guest concerns, complaints, and escalations promptly and professionally.
• Monitor guest satisfaction scores and implement service improvement initiatives.
• Ensure accurate billing, room assignments, and coordination with Housekeeping and Maintenance.
• Foster a guest-focused and staff-focused culture throughout the property.
• Implement action plans to improve ratings within the Front Desk Department (ie; Elite Recognition, Caring, Helpful Staff, etc.)
• Assist in daily financial reports.
• Monitor revenue and department expenses to meet profitability goals.
• Support revenue management strategies to maximize occupancy and ADR.

• Support recruitment, onboarding, training, and performance evaluations within the department.
• Promote a positive, inclusive, and productive work environment.

• Minimum 3–5 years of hotel experience.
• Management experience is required.
• Accounting experience preferred but not required.
• Strong knowledge of hotel operations and financial management.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to stand and walk for extended periods of time.
• Ability to lift, push, or carry up to 25 pounds as needed.
• Ability to respond quickly to operational needs and move throughout the property.
• Must be able to bend, reach, and perform light physical tasks associated with hotel operations.
• Employee must maintain close proximity to the property to respond to operational needs, if needed
• Leadership & Team Development.
• Strategic Thinking.
• Operational Efficiency.

This role requires a hands‑on leadership approach, frequent interaction with guests and staff, and the ability to stand and walk for extended periods. Availability outside standard business hours may be required.

$46,500 per year

The Best Western Plus Dubuque Hotel and Conference Center is a great place to work because we care about our guests and staff. Bring your passion for people and guest services to our team and watch your career grow!