IT Field Support Technician

IT Field Support Technician Job Summary

The Field Support Technician provides consistent, high‑quality service delivery to perform hands‑on support, maintenance, and troubleshooting of end‑user technology systems and peripherals throughout the district's campuses and facilities.

• Provide hardware and software support for district end‑user devices, including desktops, laptops, tablets (iPads), projectors, interactive displays, printers, and related peripherals.
• Travel between the district's various facilities.
• Research, troubleshoot, and resolve device, application, and network connectivity issues.
• Provide in‑person and remote support for end‑users throughout the district.
• Respond to help desk requests, telephone calls, emails, and other requests for technical support.
• Prepare, configure, image, and deploy district devices.
• Assist with software installations, updates, and deployments.
• Maintain detailed and accurate documentation.
• Assist with maintaining accurate hardware and software inventory.
• Perform duties in accordance with mission, vision, and policies of the district.
• Maintain confidentiality regarding privileged information.
• Perform additional responsibilities and duties as assigned.

• Ability to learn new technology solutions and support them appropriately.
• Experience with modern Microsoft software, including Windows 11, Microsoft 365, Microsoft Intune, and Active Directory/Entra, as well as familiarity with Apple iOS/iPadOS and Apple Mobile Device Management solutions such as Mosyle.
• Ability to troubleshoot general networking (wired & wireless) issues, various software and hardware issues, printing, and scanning issues.
• Ability to communicate highly technical information to both technical and non‑technical personnel.
• Ability to maintain positive, professional, and effective working relationships with the public, district employees, and students.
• Ability to recognize sensitive issues, work discreetly, and maintain confidentiality.

A minimum of a high school diploma is required. An associate's degree in Information Technology or a related field is preferred. Demonstrated relevant experience may be substituted for formal education.

The majority of work is light to medium and requires frequent lifting, carrying, pushing, and/or pulling; occasional climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.

Anticipated start date:
Tuesday, July 07, 2026, or as arranged.

Contract length: 12 months.

Hours:

7:30 am to 4:00 pm subject to schedule variances.

Wage: $25.35 per hour (Based on qualifications, education, and experience).

An attractive fringe benefit package is included.

All employers submitting a job opening for posting on the Teach Iowa system will not discriminate in hiring on the basis of race, ethnicity, national origin, gender, age, physical disability, sexual orientation, gender identity, religion, marital status, or status as a veteran. A bona fide religious institution may choose to exercise the allowances in Iowa Code section 216.6.(6) d. Employers may have additional developed specific equal employment opportunity policies and procedures;

please check with employers.