Chief Operating Officer Medical Associates Clinic

Chief Operating Officer for Medical Associates Clinic

Medical Associates is Seeking an Experienced Chief Operating Officer to Join Its Executive Leadership Team!

This is an onsite, in-person position based out of Dubuque, Iowa.

The Chief Operating Officer (COO) reports to the CEO, is an integral member of the Senior Leadership Team and has leadership responsibility for operations for our large multi-location, multi-specialty medical group (200+ providers practicing in NW IL, SW WI and NE IA). Responsibilities include providing the operational and strategic leadership necessary to deliver high-value care (cost, efficiency, quality, and patient experience).

The COO is accountable for identifying, planning and implementing opportunities to optimize operational performance, provider alignment, patient experience, financial performance and provider and staff engagement. The COO empowers leaders and employees at all levels to be innovative and action-oriented while advancing a culture of accountability with clearly established lines of authority and decision‑making.

• Actively partners with other C‑suite executives to develop and implement long‑range plans, goals and objectives for the organization and ensures that the strategies and goals of the organization are met collaboratively.
• Takes ownership of clinic operational objectives and leads clinical directors and their teams to accomplish these objectives. This includes establishing the overall strategy, business and operation planning, efficiency and market growth for all provider practices/clinical operations, and planning, facilitating, implementing and evaluating action plans to deliver against defined objectives with assistance from the clinical director team.
• Researches and assesses competitive markets and develops strategies and initiatives to capture potential new markets and lines for additional profitable growth, in collaboration with the senior leadership team.
• Partners with the Chief Medical Officer (CMO) to ensure that clinical operations provide safe, coordinated and high‑quality care to patients.
• Partners with the Chief Financial Officer (CFO) to monitor and oversee the cost effectiveness of operations and ensures that all revenue and expense budgets and goals are met each year. Identifies and defines longer‑range capital plans.
• Partners with the Chief Human Resources Officer (CHRO) to develop and maintain a culture that encourages excellence and achieves outstanding results in patient, provider and staff satisfaction. Actively supports leadership development, mentoring and succession planning of emerging leaders, professional development and retention of staff, and ensures a culture of recognition and teamwork.
• Empowers employees at all levels to be innovative and action‑oriented while advancing a culture of accountability with clearly established lines of authority and decision‑making.
• Is visible to providers and facilitates smooth communication between clinicians and operating executives through operational transparency, facilitating a culture of trust between administration, providers and staff.
• Evaluates and improves current practice operations, policies and processes while employing lean operational concepts. Hardwires responsive and proactive operating processes and systems to meet market pressures and growth.
• Sustains an environment of continuous quality improvement and efficiency, including the identification of concrete performance measures across clinical, service, financial, operational, management and patient satisfaction.

• A bachelor’s degree is required. A master’s degree in business administration, health care management or a related field is highly preferred.
• A minimum of 10 years of significant leadership experience in progressively challenging roles, including demonstrable success leading management and/or director‑level teams and a significant scope of indirect reports in a multi‑specialty group practice or integrated health system.
• Strong business analytical skill set: demonstrated history of utilizing operations data to drive decision‑making and ensure operational processes are measured and…