Operations Manager

The Operations Manager is responsible for ensuring the safe, efficient, and guest-oriented operation of the facility while assisting the General Manager in the overall operation of the park. The Operations Manager oversees training, organization, and guidance of teams to maintain high standards in safety, guest service, and operational consistency. The Operations Manager is responsible for fostering a positive work environment and upholding standard operating procedures ensuring the facility aligns with corporate standard operating guidelines.

• Visit all guest areas regularly, tour and inspect the entire facility frequently during the course of the day. Maintain daily and regular interaction throughout the facility to monitor and audit all aspects of the facility.
• Accountable for all Edwards Entertainment cash control policies.
• Be a hands-on leader and role model able to support the team by executing any park position as needed.
• Develop Supervisors and Team Leads to become excellent people leaders, operation experts, and business savvy.
• Create a positive park culture by recognizing accomplishments and learning what motivates team members so we can be successful together.
• Assist with all phases of employment including hiring, training, monitoring growth and progress.
• Additionally, the Operations Manager assists the General Manager with any discipline and termination of team members as necessary in accordance with Edwards Entertainment policy and state and federal regulations.
• Provide memorable moments for our guests by being proactive, responsive, and engaged in their experience while they’re at the park.
• Any customer service issues that arise, it is expected that the Operations Manager will continue to provide an awesome experience through the listening, discussion, and resolution of issues and completing all necessary follow-up and documentation.
• Revenue & Expense Management
• Be a strategic leader by managing park operations and expenses according to Profit & Loss (P&L) statements.
• Maintain appropriate control of expenses, labor hours, operating costs, and inventory within areas of responsibility.
• Responsible for the accuracy and security of company funds including bank deposits and internal cash funds for assigned location. Maintain ticket, game card, and pass/certificate control.
• Be accountable for all Edwards Entertainment cash control policies.
• Assist with driving revenue goals in the areas of membership sales, birthday parties, and special events.
• Work collaboratively with the General Manager to develop and/or coordinate park promotions and marketing strategies
• Train team members of each department how they contribute to park revenue goals
• We strive to be a positive staple of every community; work hard to develop and cultivate positive relationships within the local community.
• Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting; make sure they are compliant with all company and OSHA safety requirements.
• Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational.
• Complete related work orders, maintenance reports, or additional required documentation and close any attractions if necessary.
• Adjust staffing levels to meet safety demands.
• Ensure that facilities are maintained in accordance with Edwards Entertainment risk management and safety standards and regulations. Recommend facility and equipment improvements to achieve these standards.
• Maintain positive vendor relations through professional courtesy in compliance with Edwards Entertainment Code of Ethics.

• Demonstrate the ability to analyze financial information, costs, inventory and sales to achieve maximum profit potential. Ability to articulate variances.
• Managerial experience in the guest service industry with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery. Ability to run a multi-million-dollar facility
• Knowledge of amusement industry standards, as well as applicable health and safety regulations.
• Knowledge of methods of establishing…