Regional Director of Operation

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Full Time Management Dubuque, IA, US

6 days ago Requisition

About Company:

Ember grove Hospitality is an independent, nimble, and gritty hospitality management company that proudly oversees 12 distinctive hotel locations, along with several bars and restaurants across the Midwest. Rooted in genuine, from-the-heart hospitality, the Ember grove team blends ingenuity, transparency, and hard work to deliver memorable guest experiences and strong business results.

With deep Midwestern roots and a hands-on approach, Ember grove manages every property with an entrepreneurial spirit—combining creative strategy, disciplined revenue management, and in-house marketing expertise. From boutique hotels to full-service properties, each location reflects Ember grove’s belief that exceptional hospitality starts with authentic people, thoughtful service, and relentless dedication to excellence.

About the Role:

The Regional Director of Operations is a senior leadership position responsible for overseeing and optimizing operational activities across multiple locations within a designated region. This role ensures that all business units align with the company’s strategic objectives, driving efficiency, profitability, and sustainable growth. The Regional Director will lead cross-functional teams, manage budgets, and implement best practices to enhance operational performance. They will serve as a key liaison between corporate leadership and regional managers, fostering collaboration and communication to achieve organizational goals.

Ultimately, this position plays a critical role in shaping the operational success and competitive positioning of the company within the region.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• At least 7 years of progressive experience in operations management, including 3 years in a leadership role.
• Proven track record of managing multi-site operations and leading diverse teams.
• Strong financial acumen with experience in budgeting, forecasting, and P&L management.
• Excellent communication, leadership, and interpersonal skills.

Preferred Qualifications:

• Master’s degree in Business Administration (MBA) or related advanced degree.
• Experience in the management of companies and enterprises industry or a similar sector.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
• Proficiency with enterprise resource planning (ERP) systems and data analytics tools.
• Demonstrated success in driving organizational change and operational excellence.

Responsibilities:

• Develop and execute regional operational strategies that align with overall corporate goals and objectives.
• Lead, mentor, and manage regional operations managers and their teams to ensure high performance and accountability.
• Monitor key performance indicators (KPIs) and financial metrics to identify areas for improvement and implement corrective actions.
• Oversee budgeting, forecasting, and resource allocation to maximize operational efficiency and cost-effectiveness.
• Collaborate with other departments such as sales, marketing, finance, and human resources to support integrated business initiatives.
• Ensure compliance with company policies, industry regulations, and quality standards across all regional operations.
• Drive continuous improvement initiatives by analyzing operational processes and implementing innovative solutions.
• Represent the company in regional meetings, industry events, and with key stakeholders to promote business growth.

Skills:

The Regional Director of Operations utilizes strong leadership and strategic planning skills daily to guide regional teams toward achieving operational goals. Financial management skills are essential for analyzing budgets, controlling costs, and ensuring profitability across multiple sites. Effective communication and interpersonal skills enable the director to collaborate with diverse stakeholders, including corporate executives, regional managers, and external partners. Analytical and problem-solving skills are applied to assess operational performance data, identify inefficiencies, and implement process improvements.

Additionally, proficiency in project management and technology tools supports the coordination of complex initiatives and the integration of innovative solutions to enhance overall operational effectiveness.