Assistant Manager

Company Description

The Salvation Army is the nation's largest direct provider of social services, operating nearly 7,000 centers across the United States. Each year, the organization supports millions of individuals and families facing poverty, addiction, and economic hardship by offering food, shelter, rehabilitation, youth programs, emergency disaster relief, and more. As an international movement and an evangelical part of the universal Christian church, its work is grounded in a message based on the Bible and motivated by the love of God.

The Salvation Army is committed to preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination, serving communities in nearly every zip code.

The Assistant Manager is a full-time, on-site role based in Dubuque, IA, supporting the daily operations of a Salvation Army location. This role assists in supervising staff, coordinating schedules, and ensuring that services and programs are delivered efficiently and in alignment with organizational standards. The Assistant Manager helps oversee customer and client service, supports production and maintains a safe, orderly environment for employees and visitors.

The role also includes preparing basic reports, assisting with compliance and policy adherence, and collaborating with leadership to implement program improvements and community outreach initiatives.

• Ability to supervise staff, coordinate workflows, and support a positive, inclusive team culture.
• Experience in customer or client service, with strong interpersonal skills and a commitment to respectful, non-discriminatory interactions.
• Organizational and time management skills, including the ability to handle multiple tasks, maintain records, and meet deadlines.
• Basic administrative and computer skills, such as proficiency with email, spreadsheets, and data entry.
• Ability to follow established policies, support safety and compliance standards, and uphold The Salvation Army's mission and values.
• Strong written and verbal communication skills for interacting with staff, volunteers, clients, and community partners.
• High school diploma or equivalent; post-secondary education or training in social services, management, or a related field is beneficial.
• Previous experience in a social services, nonprofit, retail, or community-based setting is preferred.
• Willingness to work on-site in Dubuque, IA, with flexibility for occasional evening and weekend hours as needs require.