Patient Services Nurse

Medical Associates Clinic is seeking a
Registered Nurse to join their Patient Services Department! This outstanding team of compassionate individuals provide 24/7 telephonic medical advice, consultation, education, and triage to Medical Associates patients and providers.

Full or part time opportunity for weekend package, which includes 8-hour shifts on Thursday, Friday, Saturday, and Sunday with a holiday rotation.

Excellent shift differential pay for weekend hours worked! This position has the potential to work remotely once trained.

Provide medical advice, consultation, education, and telephone triage to Medical Associates Clinic (MAC) or Health Plan patients and their family utilizing the established treatment protocols developed in coordination with Medical Associates Clinic physicians. Telephonically assist patients in determining the urgency of care needed, referring to or scheduling appointments as appropriate.

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

• Assess, evaluate and educate members and customers contacting the 24-hour help line utilizing treatment protocol established by MAC providers. Assist in coordinating patient care for all ages using the nursing process problem identification, planning, and implementation of activities. Refer patients to the appropriate level of care as indicated by their condition and treatment protocol. Utilize the electronic medical record to determine other possible conditions that may affect the care of the patient.
• Assist MAC staff in obtaining prior authorizations for prescribed medications for non-Health Plan members utilizing clinical information and computerized submission system and communicate results of request to the prescribing provider office.
• Field complaints by MAC and Health Plan patients in a professional and non- threatening manner and document thoroughly in the complaints database so that follow up can be completed.
• Facilitate locating on-call physicians and setting up referrals and consults upon request.
• Assist with chart reviews, immunization documentation, obtaining clinical information from outside providers and other requested tasks of MAC and Health Plan during downtime periods.
• Document the Hospital to Home and ER to Home information on patients from the Mercy One EMR to the Medical Associates EMR, which includes sending messages to the impacted departments.
• Assist patients with general information.

Education:

Must possess valid RN license.

Experience:

One to three years of similar or related experience.

Other

Skills:

Strong computer, telephone and nursing triage skills.