Produce Department Manager

Additional Considerations (if any):

Must be 18+

* At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Produce Department Manager

Department:
Produce

FLSA:
Exempt

General Function:

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price.

Core Competencies:

* Partnerships

* Growth mindset

* Results oriented

* Customer focused

* Professionalism

Reporting Relations:

Accountable and

Reports to:

District Store Director;
Store Manger;
Assistant Managers of GM, Perishables, and Store Operations

Positions that Report to you:
Produce Department Employees

Primary Duties and Responsibilities:

* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.

* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.

* Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

* Makes an effort to learn customers' names and to address them by name whenever possible.

* Assists customers by: (examples include)

* escorting them to the products they're looking for

* securing products that are out of reach

* loading or unloading heavy items

* making note of and passing along customer suggestions or requests

* performing other tasks in every way possible to enhance the shopping experience.

* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.

* Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.

* Determines department goals with store director.

* Determines weekly work schedule and establishes a daily work plan for the department.

* Supervises Salad Bar employees by planning, scheduling and overseeing the overall operation.

* Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.

* Communicates with employees regarding sales and ideas.

* Handles and satisfies customer issues.

* Figures retail pricing and Ensures correct pricing.

* Extends invoices, posts invoices, and oversees department bookkeeping procedures.

* Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.

* Conducts inventory of the department and oversees inventory of the Salad Bar.

* Plans displays, promotions, and determines pre-orders.

* Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.

* Understands and troubleshoots equipment and ensures maintenance is performed.

* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

* Adheres to company policies and individual store guidelines.

* Reports to work when scheduled and on time.

Secondary

Duties and Responsibilities:

* Ensures pricing is competitive in the market area.

* Attends meetings and seminars and participates in continuing education.

* Fills displays and works in the sales area.

* Unloads trucks, checks in delivered merchandise and places in appropriate storage area.

* Performs departmental duties as needed.

* Assists in other areas of store as needed.

* Performs other job related duties and special projects as required.

Supervisory Responsibilities:

* Instructs, assigns, reviews and plans work of others.

* Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.

* Has the authority to approve employee discipline.

* Has the authority to recommend employee transfer, discharge, and salary increases.

Knowledge, Skills, Abilities and Worker Characteristics:

* Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

* Ability to do arithmetic calculations involving fractions, decimals, and percentages.

* Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.

Education and Experience:

High School or equivalent experience from on-the-job training, plus produce and sanitation courses. Over one year of related work experience.

Physical Requirements:

* Must be physically able to exert up to 100 pounds of force (energy exerted) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force…