Route Service Representative

Job Details

Job Location:

Dubuque, IA 52001
Position Type:
Full Time
Salary Range: $45,500.00 - $60,000.00 (Base + Commission/year)
Work Week: 4 days (Monday–Thursday) with Friday Off

Looking for a fast‑paced role where no two days are the same? Join our team as a Route Service Representative (RSR) and enjoy the benefit of a consistent 4‑day work week while building valuable driving, customer service, and logistics experience.

As an RSR, you’ll play a critical role in keeping our operations running smoothly by stepping in to support routes as needed. You’ll deliver and pick up laundry products from customer locations, provide excellent service, and help ensure every route is completed safely and efficiently.

• Verifies that all systems are in order before deliveries, including performing and documenting pre‑trip and post‑trip inspections of the delivery vehicle and checking paperwork to make sure everything is in order.
• Drive a truck along an established route and service and sell within an existing customer base.
• Work indoor/outdoor delivering and picking up uniforms, shop towels, facility service products and other rental items.
• Ensure all items specified in the delivery receipt are included in the delivery, and obtain a confirmation signature from a facility representative.
• Help grow our existing customer base by upselling and cross‑selling additional products and services, negotiating service agreement renewals and controlling inventory while working professionally, safely and in compliance with driving and vehicle regulations.
• Responsible for unloading and loading the truck for the next day.
• Manually load and secure full and empty laundry carts onto the truck and/or trailer beds.
• Deliver cleaned uniforms and industrial items to the customer as well as picking up soiled products, loading them onto the truck, and operating the truck lift gate.
• Report any customer feedback or vehicle problems to the supervisor.

• Must have a clean Motor Vehicle Record (3 years).
• Must be able to pass pre‑employment requirements (drug/alcohol test, fit‑for‑duty test, DOT physical).
• Able to read, write & count.
• Must be able to use an electronic handheld/cell phone.
• Able to manage multiple tasks and priorities and easily adapt to changing situations.
• Strong teamwork skills – ready and willing to work closely with team members.
• Great people, communication, and client‑relations skills.
• Ability to remain organized and balance incoming customer requests/issues in a fast‑paced environment.
• Ability to work with limited direction on a daily basis.

• Must be able to lift 50lbs unassisted and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk.
• Must be able to drive a truck/step van with ease and sit for extended periods while driving the delivery truck.
• Must be able to move rolling carts of varying weights – up to and exceeding approximately 250lbs.
• Ability to work during all seasons with exposure to outside elements.