Driver Leader - Dedicated

As a Driver Leader with Hirschbach, you are responsible for overseeing the daily operations of an assigned fleet of drivers. Your primary objectives are to maximize fleet productivity, equipment utilization, and driver retention. You will monitor driver performance, support safe and efficient operations, and ensure that all Hirschbach operators consistently deliver Best in Class service.

Key responsibilities include maintaining regular communication with drivers, resolving operational issues, coordinating freight movement, ensuring compliance with company policies, and proactively supporting drivers to promote job satisfaction and long-term success. Through effective planning, problem-solving, and relationship management, the Driver Leader plays a central role in the overall performance and customer service quality of Hirschbach’s fleet operations.

• Communicates with drivers by promptly answering phone calls, emails, and messages to ensure clear communication and reduce operator hold time.
• Sends preplans to drivers and secures load commitments in a timely manner.
• Completes loaded and empty calls accurately and efficiently.
• Tracks operator performance from dispatch through delivery to ensure consistent on-time service.
• Manages operator availability and updates PTAs accurately based on current scheduling needs.
• Optimizes performance of assigned drivers, including on-time pickup/delivery, Hours of Service (HOS) compliance, driver availability, and individual scheduling preferences.
• Builds and maintains professional, positive working relationships with Hirschbach operators and internal operations team members.
• Coaches drivers by identifying performance improvement opportunities and providing guidance and training to support their success.
• Collaborates with the Safety department to ensure drivers meet all compliance requirements and receive proper coaching to uphold company standards.
• Proactively identifies and resolves potential settlement or pay issues by working closely with Driver Payroll.
• Attends meetings related to driver operations and occasionally travels to terminal locations as needed.
• Manages driver availability to maximize fleet productivity.
• Performs other duties as assigned, including proactively supporting other departments to achieve organizational goals.
• Manage a minimum board of 15 drivers while demonstrating consistent leadership effectiveness.

• Service (Rolling):
  Maintain 98.5%
• Turnover:
  Meet or exceed company turnover benchmarks
• Safety:
  Maintain strong safety performance with minimal preventable incidents

• Displays a strong understanding of Hirschbach operations and the functioning of the freight network.
• Demonstrates the ability to build and maintain strong, positive relationships with Hirschbach operators.
• Shows an understanding of driver retention and its impact on operations, and can proactively identify issues that may contribute to turnover.
• Understands Hirschbach service standards and effectively monitors the performance of assigned drivers or fleet to ensure compliance.
• Demonstrates a professional tone and always communicates respectfully with drivers and team members.
• Exhibits basic proficiency with AS400 and other operational systems, including the ability to enter data accurately and efficiently.
• High school diploma or equivalent in education, paired with relevant professional experience.
• Bachelor’s degree in Transportation, Logistics, Supply Chain, Management or a related field is preferred.
• Ability to process information with a high level of accuracy and energy.
• Computer proficiency with the ability to navigate between multiple programs.

Monday – Friday, 7am-5pm

Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the…