Night Porter

Overview

Our hotels never sleep and our first-class customer service never stops. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a varied role where you will be involved in every step of our customer journey, from check-in through to preparing room service orders and serving at the bar.

• Support all hotel departments during night shifts and help maintain service standards.
• Assist guests with check-in, room service orders and bar service as required.
• Think on your feet to resolve issues quickly and positively.

• Ability to resolve guest issues efficiently and positively.
• Able to work on your own initiative.
• Know what a good job looks like.
• Forge and maintain strong relationships with all departments.

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth 1,500 a year.
• Discount on all overnight stays at Village Hotels; experience our hospitality from 35 with a friend and enjoy breakfast.
• Friends and Family discounted stays from 49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• Training across several hotel areas using our Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes.
• Mental health support with first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate and recognise employees and communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.