Coordinator, Event Sales National Underground Railroad Freedom CENTER

and the job listing Expires on October 10, 2026

Full-Time Job Hospitality, Events & Tourism

Rooted in the stories of the Underground Railroad, the National Underground Railroad Freedom Center (“NURFC”) illuminates the true meaning of inclusive freedom by presenting permanent and special exhibits that inspire, public programming that provokes dialogue and action, and educational resources that equip modern abolitionists.

NURFC opened in August 2004 on the banks of the Ohio River in downtown Cincinnati, Ohio. Since then, millions of people have visited our exhibits and public programs, inspiring everyone to take courageous steps for freedom. Millions of people have utilized our educational resources online  , working to connect the lessons of the Underground Railroad to inform and inspire today’s global and local fight for freedom.

The Coordinator of Event Sales and Operations is responsible for supporting events on behalf of the National Underground Railroad Freedom Center. The coordinator’s responsibilities will include acting as a liaison between clients (both internal and external), vendors, and staff, and oversight for the event executions. The coordinator will facilitate room bookings in addition to coordinating and overseeing event operations including catering, bar service, equipment, run of show, set up and tear down and all related client services during the event.

The coordinator is also responsible for following policies and procedures to provide a safe, friendly, and optimally functional environment. Also, the Coordinator will assist with event administrative functions including calendars, communications and correspondence, invoicing and payment, and inventory. The coordinator will assist in departmental goals, policies, procedures, and strategies and in maintaining all reporting necessary to monitor progress and create action plans to meet goals and compliance.

All members of the NURFC staff strive to deliver consistent brand-quality service and hospitality to our guests.

Operations

• Facilitate ongoing programing and work within the organization to ensure mission goals and standards are met
• Coordinate plans related to large scale Freedom Center initiatives to support the ongoing needs of the organization
• Work with clients and consultants to tailor program offerings for each client’s needs and interests
• Offer opportunities to increase sales through adding on and upgrading options
• Oversee event planning including load in, set up, tear down and load out including caterer, a/v, public safety, parking options, and related needs for run of show
• Facilitate the pull and restocking of liquor inventory consistent with the needs of bookings on behalf of the institution
• Identify and secure internal, caterer and vendor logistics, and oversee event day execution
• Lead client, caterer, and vendor site visits to identify event needs and run of show
• Liaise between client, internal departments and vendors and offer best vendor for client needs from preferred vendor list
• Assist with institutional operations meetings to plan operational needs for upcoming events and to ensure alignment of events with educational programs, community engagement, development, and similar initiatives
• Align with the Manager to oversee the master events calendar for maximum efficiency of deploying resources
• Lead by example in creating a safe (meeting all fire codes), clean, stocked, organized, efficient and presentable event space, supply rooms and office areas
• Assist in soliciting feedback from clients, internal departments, caterers and vendors to identify client satisfaction and areas for improvement in operations

Client Management

• Outr…