Visitor Engagement Intern

and the job listing Expires on July 26, 2026

Internship Hospitality, Events & Tourism, Management, Management

Under the direction of the Head of Visitor Engagement, the intern will develop audience archetypes for the Honolulu Museum of Art (HoMA) using ticketing data, surveys, observation, and cross‑departmental insights.

Through collaboration with staff across visitor‑facing departments, the intern will analyze visitor behaviors, motivations, and needs to create a practical tool that supports decision‑making and improves the visitor experience. This tool is designed to be adaptable over time as audience data and trends evolve.

The intern will also collaborate with the Communications Intern to connect onsite and digital experiences, contributing to a more holistic understanding of the visitor journey.

This is a 9‑week position from September 16th to November 13, 2026.

Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and “the deep intuitions that are common to all.” The museum was conceived as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai‘i’s multi‑ethnic population.

From this founding intention grew the museum of today, with a world‑class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day.

• Candidate for a bachelor’s degree in arts and culture, social sciences, education, hospitality, tourism, marketing, communications, or a related field. Current enrollment or recent completion of a degree in arts and culture, social sciences, education, hospitality, tourism, marketing, communications or related field.
• Familiarity with qualitative and quantitative research methods, including observation, interviews, and surveys
• Interest in visitor experience, customer service, or audience engagement
• Honesty, integrity, and a strong work ethic supported by commitment, enthusiasm, and follow‑through
• Ability to work within and support a diverse community of visitors, artists, and employees

• Recipient of or in final year of a degree in a related field such as Education, Art History, Anthropology, Sociology, Psychology, Hospitality, Travel Industry Management, Marketing, Communications, or related field
• Coursework or experience in museum studies, visitor research, hospitality operations, audience development, data analysis, or informal learning environments
• Interest in visitor experience design, service strategy, or communications
• Commitment to a visitor‑centered approach to arts and culture
• Interest in museums, arts and culture, and nonprofit organizations

• Analyze survey, ticketing, and observational data
• Conduct visitor research using surveys and observation
• Develop audience archetypes based on insights
• Map the visitor journey across onsite and digital touchpoints
• Apply a visitor‑centered approach to experience design
• Collaborate with cross‑functional, visitor‑facing teams
• Translate insights into actionable recommendations
• Present findings clearly to internal stakeholders

Below is a weekly timeline with prospected timeline of project’s progress. Tasks are subject to change:

Orientation Week – Introduction to Visitor Engagement, project scope, and systems

• Overview of ticketing and survey tools
• Introductory meetings with key staff (Sales, Ticketing, Front Desk)
• Begin frontline observation

• Review ticketing and survey data
• Identify key questions, gaps, and opportunities

• Conduct structured observation at the front desk and in galleries
• Launch intercept survey
• Meet with Security, Events, and Membership staff
• Check In #1

• Meet with Café, Shop, and Learning & Engagement teams to understand visitor patterns and behaviors across amenities and spaces
• Continue data collection and synthesis

• Observe tours and programs with Learning & Engagement staff
• Meet with Art School staff to…