Residential Servicing Manager

and the job listing Expires on July 16, 2026

We’re seeking a Residential Servicing Manager to lead our Loan Servicing team. In this role, you’ll oversee the Residential Loan Servicing Team, support credit unions, and ensure accurate reporting and compliance across investor portfolios. This position plays a key role in team leadership, process improvement, and maintaining high-quality servicing standards.

• Servicing Expertise: Strong knowledge of residential mortgage servicing, including investor guidelines (FNMA, Freddie Mac, FHLB, FHA, VA) and industry processes
• Leadership
  
  Skills:
  
  Ability to lead, coach, and develop a team while identifying training needs and supporting departmental growth
• Analytical Thinker: Skilled at identifying process improvements, resolving issues, and ensuring accuracy in servicing operations
• Strong Communicator: Ability to professionally communicate with credit union partners, investors, borrowers, and internal teams
• Detail-Oriented: Able to manage reporting, quality control, and compliance requirements with a high level of accuracy
• Self-Motivated: Comfortable managing priorities, deadlines, and multiple projects independently
• Education & Experience: Bachelor’s degree preferred with a minimum of five years of experience in residential mortgage servicing required

Your daily responsibilities may include:

• Oversee daily activities of the residential servicing team, providing direction, support, and coaching
• Manage relationships with credit union partners, including regular communication and support
• Prepare and deliver monthly loan portfolio reports to credit union partners and investors, including Fannie Mae, Freddie Mac, and FHLB
• Perform quality control reviews of loans entering servicing to ensure accuracy and compliance
• Identify opportunities to improve servicing processes and increase departmental efficiency
• Ensure adherence to investor guidelines, regulatory requirements, and internal policies
• Support and maintain a high standard of member service across all servicing interactions
• Collaborate with internal teams and external partners to resolve issues and ensure accurate reporting
• Assist with additional projects and responsibilities as needed

Centennial Lending is a dynamic and growing Credit Union Service Organization based in Firestone, CO. We specialize in a wide range of financial products and servicing solutions, including conventional, FHA, VA, and USDA mortgages, as well as auto lease servicing. Through our strong partnerships with credit unions and their members, we are committed to delivering exceptional service and meaningful financial solutions.